Customer Support Specialist

21 hours ago


Thrissur, Kerala, India beBeeSupport Full time ₹ 4,00,000 - ₹ 8,00,000

Job Title: Customer Support Associate

About the Role:

We are seeking a skilled and customer-focused individual to provide exceptional support to our customers.

  • Respond to inbound and outbound customer inquiries in a timely and professional manner.
  • Resolve customer complaints and issues promptly, ensuring a positive experience.
  • Process and manage customer orders efficiently via e-commerce platforms.
  • Coordinate with internal teams for order fulfillment and ensure accurate tracking of shipments.
  • Maintain records of customer interactions and transactions for future reference.
  • Contribute to continuous improvement of customer service processes through feedback and suggestions.
Requirements:
  • Strong communication skills (English required).
  • Excellent problem-solving abilities and a customer-centric approach.
  • Basic computer knowledge (MS Office, Email, CRM tools).
Preferred Qualifications:
  • Minimum 1 year of experience in customer-facing roles or call handling.
  • Familiarity with e-commerce platforms or similar software.


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