Customer Support Specialist

1 day ago

Thrissur, Kerala, India LawSikho Full time

We at LawSikho are seeking a dedicated & enthusiastic 'support associate' to join our team. Company website: https://lawsikho.com/, https://skillarbitra.ge//

Key Responsibilities:

1. Respond promptly and effectively to student inquiries through various channels including email and phone.

2. Provide accurate information about courses, policies, and procedures. Maintain a high level of professionalism and empathy in all interactions with students.

3. Proactively reach out to students to understand and address their concerns. Monitor and evaluate student feedback and ratings to identify areas for improvement in the support process.

4. Proactively address and resolve student complaints and concerns. Focus on achieving high Customer Satisfaction (CSAT) scores.

5. Stay up-to-date with the company's course offerings, updates, and promotions. Continuously educate yourself about the online education industry and relevant trends.

6. Collaborate closely with the product team to address gaps based on student feedback. Maintain clear and effective communication with students, colleagues, and other teams within the company.

7. Provide regular updates to students about the status of their inquiries or issues. Conduct quality checks on interactions with students to ensure consistent service quality. Identify opportunities for process improvement and suggest solutions to enhance the support experience.

8. Efficiently manage workload and prioritize tasks to meet or exceed established service level agreements (SLAs) and response times.

9. Keep accurate records of student interactions, issues, and resolutions. Generate reports on support-related metrics, such as response times, resolution rates, and customer satisfaction scores.

10. Participate in ongoing training and development programs to enhance product knowledge and customer service skills. Share knowledge and best practices with fellow support agents. Collaborate with other support agents and cross-functional teams to ensure a seamless customer experience.

11. Provide insights and feedback to improve product features and user experience. Ensure adherence to company policies, guidelines, and industry regulations. Protect sensitive student information and maintain confidentiality.

12. Be prepared to handle crisis situations or service disruptions following established protocols and communication procedures.

Skill(s) required

English Proficiency (Spoken)

English Proficiency (Written)

Hindi Proficiency (Spoken)

Earn certifications in these skills

Learn Business Communication

Who can apply

Only those candidates can apply who:

1. have minimum 1 years of experience

Other requirements

1. Candidates with a minimum of 1 year of experience.

2. Bachelor's degree in business administration or relevant field (undergraduates can also apply).

3. Excellent English communication (both written and spoken).

4. Proficiency in Google Sheets and Docs and customer support software.

5. Outstanding written and verbal communication skills.

6. Good understanding of management practices and techniques.

  • Develop Your Career as a Customer Support Specialist

    4 days ago

    Thrissur, Kerala, India beBeeCareer Full time ₹ 30,000

    Customer Support Specialist RoleAs a Customer Support Specialist, you will play a vital role in delivering exceptional customer experiences through our digital platforms. This is an exciting opportunity to work with a fast-growing brand and drive career growth in customer experience and digital support.Responsibilities:Respond to customer inquiries via chat,...

  • Customer Support Specialist

    6 days ago

    Thrissur, Kerala, India beBeeSupport Full time ₹ 4,00,000 - ₹ 8,00,000

    Job Title: Customer Support AssociateAbout the Role:We are seeking a skilled and customer-focused individual to provide exceptional support to our customers.Respond to inbound and outbound customer inquiries in a timely and professional manner.Resolve customer complaints and issues promptly, ensuring a positive experience.Process and manage customer orders...

  • Customer Support Specialist

    23 hours ago

    Thrissur, Kerala, India beBeeCustomer Full time ₹ 6,00,000 - ₹ 12,00,000

    Job OverviewWe are seeking a seasoned professional to fill the role of Customer Support Executive. The ideal candidate will possess excellent communication skills, be detail-oriented, and have a strong understanding of customer service principles.Key Responsibilities:Manage customer inquiries related to GST, e-waybill, and insurance.Process billing...

  • Customer Support Specialist

    1 week ago

    Thrissur, Kerala, India beBeeSupport Full time ₹ 40,00,000 - ₹ 60,00,000

    Job DescriptionWe seek a dedicated Support Associate to fill this position.The ideal candidate will have excellent English communication skills, both written and spoken. A minimum of 1-2 years of proven experience in customer support is required.Key Responsibilities:Respond promptly and effectively to student inquiries through various channels.Provide...

  • Customer Support Specialist

    5 days ago

    Thrissur, Kerala, India beBeeTechnical Full time ₹ 15,00,000 - ₹ 20,25,000

    Are you a technical problem solver eager to join our team of expert support engineers? If yes, we have an exciting opportunity for you!As a Technical Support Engineer at our company, you will play a key role in providing exceptional customer experiences by troubleshooting and resolving complex technical issues. Your expertise in server administration,...

  • Education Support Specialist

    1 day ago

    Thrissur, Kerala, India beBeeSupport Full time ₹ 9,00,000 - ₹ 12,00,000

    Customer Support RoleWe are seeking a highly skilled and motivated individual to join our support team as a Customer Support Specialist. As a key member of our team, you will be responsible for providing exceptional customer service and support to educators, school administrators, and tech coordinators.Job Responsibilities:Initial Point of Contact: You will...

  • Education Support Specialist

    3 days ago

    Thrissur, Kerala, India beBeeCustomerSupport Full time ₹ 9,00,000 - ₹ 12,00,000

    Transform Your Career in Education SupportSchool management and administration have never been easier. Our mission is to revolutionize the way small schools and micro schools operate.We're a pioneering EdTech company, with thousands of educators, students, and administrators using our platform every day, and growing fast.As an Education Support...

  • Global Customer Support Specialist

    5 days ago

    Thrissur, Kerala, India beBeeSupport Full time ₹ 2,70,000 - ₹ 3,90,000

    Customer Support ExpertWe are seeking a highly skilled Customer Support Executive to join our team.Job Description:Handle international customer calls efficiently and professionally.Understand customer needs and provide suitable solutions.Troubleshoot issues and escalate complex problems when necessary.Follow call handling protocols and maintain high-quality...

  • Technical Support Specialist

    7 days ago

    Thrissur, Kerala, India beBeeExpert Full time ₹ 6,00,000 - ₹ 12,00,000

    Technical Support SpecialistThe primary role of this position is to provide expert-level technical assistance to customers and partners worldwide. As a key member of our team, you will be responsible for resolving complex application issues related to our software.You will utilize your expertise in troubleshooting and problem-solving skills to identify and...

  • Voice Support Specialist

    6 days ago

    Thrissur, Kerala, India beBeeCustomerService Full time ₹ 30,000

    We are seeking a highly skilled and enthusiastic customer service professional to join our team as a voice support specialist.Responsibilities:Provide exceptional customer service via voice calls, utilizing strong communication skills in English.Candidates from diverse backgrounds, including freshers and experienced professionals, are encouraged to...