Technical Support Engineer
2 days ago
We are looking for a skilled
Technical Support Engineer - PAM
Location:
Thrissur, Kerala (Onsite)
Experience:
2 - 5 years
Product Exposure:
Any PAM (Sectona preferred)
Responsibilities :-
- Provide hands-on technical support for PAM products,
especially Sectona (preferred). - Take ownership of customer issues: troubleshooting, root cause analysis & resolution.
- Ensure a smooth and timely support experience — both technically and interpersonally.
- Act as the primary liaison between the customer and internal teams.
- Document issues, collect product feedback, and contribute to internal knowledge bases.
- Share feedback with training/documentation teams to improve future issue handling.
Required Skills :-
- 2 - 5 years of experience in technical support or product support roles.
- Experience with
Privileged Access Management
tools (Sectona preferred). - Strong communication skills with a customer-first mindset.
- Ability to work independently and manage escalations effectively.
Interested ones can share their CV at OR
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