Experience Manager

2 weeks ago

Vadodara, Gujarat, India beBeeCustomer Full time ₹ 60,00,000 - ₹ 80,00,000

About the Role

As a Customer Experience Executive, you will be responsible for ensuring our customers enjoy a seamless and positive journey with our offerings.

You will be at the forefront of connecting with customers, resolving their queries, offering tailored solutions, and helping them unlock the full potential of our products and services.

Key Responsibilities:

  • Deliver Exceptional Support: Ensure every customer query is met with a quality response, following established procedures to keep interactions smooth and efficient.
  • Be a Customer Advocate: Tune in to what our customers really need and guide them through using specific features that make a difference.
  • Dive into Problem-Solving: Analyze and report product issues by exploring different scenarios or stepping into the customer's shoes.
  • Keep Our Knowledge Base Sharp: Regularly update our internal systems with insights from technical issues and valuable customer conversations.
  • Collaborate and Innovate: Share feature requests and clever workarounds with the team to keep our products evolving.
  • Stay Ahead of the Curve: Inform our customers about the latest features and functionalities as soon as they're available.
  • Ensure Resolution: Don't just solve problems—follow up with customers to ensure everything's running smoothly on their end.
  • Amplify the Customer Voice: Collect feedback directly from customers and share these insights with our teams to drive innovation and improvement.

What You Will Need

To succeed in this role, you will need:

  • Bring Your Experience: Have at least 2 years in a customer-facing role. Freshers with outstanding communication skills are also encouraged to apply.
  • Versatile Support: Be ready to tackle it all? You'll be handling calls, chats, and emails, so flexibility is key.
  • Customer-Centric Approach: We're all about our customers—you should be too.
  • Tech-Savvy: Familiar with help desk software and remote support tools?
  • Communication Pro: Strong communication and problem-solving skills are a must. We need someone who's fluent in both English and Hindi.
  • Juggle Like a Pro: You'll need to multitask in our fast-paced environment, adapting quickly to whatever comes your way.

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