Showroom Floor Experience Manager(retail)

3 weeks ago

Vadodara, Gujarat, India Synergy Resource Solutions Full time

Greetings from Synergy Resource Solutions www synergyresource co in a leading recruitment consultancy firm We are hiring for our client a leading multi-brand premium retail company in field of eyewear having 7 retail stores in prime locations of Ahmedabad head office at C G Road Designation Showroom Floor Experience ManagerReporting HRSector RetailNumber of positions 3Location 2 stores Chandkheda Vastrapur Ashram Road Qualification Any Should have excellent hold on English Hindi Gujarati language Gender AnyExperience 4-7 years Should have customer experinece knowledge handling any kind of customer query with smartness and person from retail or hospitality industry is preferred All three Languges should be able to speak Hindi English and Gujarati is requiredMon to Saturday - 10 30 to 8 45 pmSunday - 11 to 8 pmWeek Off - Between Mon-FridayCTC INR 40 000 to 45 000 Month No incentives Age between 25-45 yearsRoles Responsibilities Supervision - Shop Opening procedures Shop Cleanliness housekeeping display cleaning display arrangement Shop supplies sales related non-sales related Shop petty expenses vouchers Report Preparation - Shop Supplies consumables sales related non-sales related Sales reports Accounts reports Attendance Leading team - Supervise the Rotation of staff take care of reporting time and monitor that Check Grooming standards and new joiner uniforms Conflict Management and Counselling team member in case if there is some change in behavior of the staff that is affecting another staff Team building and maintain team bonding Customer Relations - Customer welcome guiding them towards right person ensuring they are well attended to Attending customer complains Ensuring their experience showcasing sales process refraction dispensing procedures payment process invoicing customer intimations delivery etc is smooth effortless Use client history in the system to enhance the customers experience anticipate their demands needs and propose proactively solutions products and services Seek google reviews Proactively approach negative reviewers and try to turn them into positive Respond to clients leads and enquiries promptly Develop rapport with customers engage them in conversations outside the sales process while they wait Manage Valet Services Requirements - Should be well conversant in Local language Gujarati English and Hindi Well presentable There will be no targets Will be assigned same store Should not have any medical issues as this is going to be a standing job Candidates matching this requirement can share their updated resume with details of their present salary expectations notice period

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