Senior Healthcare Sector Customer Experience Manager

2 weeks ago

Vadodara, Gujarat, India beBeeCustomer Full time ₹ 90,00,000 - ₹ 1,20,00,000

Are you a leader seeking a new challenge in the US healthcare sector? We have an exciting opportunity for a Bilingual Customer Service Team Lead to oversee our customer service team.

Job Overview:

This is a full-time hybrid role that requires strong leadership and communication skills. As a Bilingual Customer Service Team Lead, you will be responsible for managing team performance, addressing customer inquiries, facilitating communication between customers and our organization, and delivering exceptional customer service.

Key Responsibilities:

  • Manage team performance to ensure high levels of customer satisfaction and support
  • Address customer inquiries and concerns in a timely and professional manner
  • Facilitate communication between customers and our organization to resolve issues efficiently
  • Deliver exceptional customer service by understanding customer needs and preferences

Required Skills and Qualifications:

  • Strong skills in customer service, customer support, and customer service management
  • Excellent communication and interpersonal skills
  • Proficiency in both Spanish and English
  • Previous experience in the healthcare sector is an advantage
  • Leadership and team management experience
  • Strong problem-solving skills and ability to work in a hybrid environment

Preferred Qualifications:

  • Bachelor's degree in business, communications, or a related field

Benefits:

  • Opportunity to lead a team and drive results
  • Chance to develop your leadership and management skills
  • Collaborative and dynamic work environment
  • Competitive compensation and benefits package

Others:

  • Streamline back-office operations to enhance efficiency and reduce costs
  • Uphold high standards of quality and security

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