Director of Customer Experience

4 days ago

Vadodara, Gujarat, India beBeeLeadership Full time ₹ 60,00,000 - ₹ 1,20,00,000
Job Overview

The Clinic Centre Head oversees the overall performance of the clinic, focusing on revenue growth, customer satisfaction, and operational excellence.

  • Deliver key performance indicators (KPIs) to drive business success.
  • Drive sales through high-value consultations, strategic partnerships, and exceptional client experiences.
  • Monitor and analyze daily/weekly MIS reports to ensure optimal results.
  • Maintain the highest standards of hygiene, safety, and quality across all services.
  • Oversee inventory management, billing processes, and cash flow for maximum efficiency.
  • Lead, coach, and motivate the clinic team to achieve collective goals.
  • Implement loyalty programs, resolve client escalations, and maintain high Net Promoter Scores (NPS).
  • Develop and execute marketing strategies with cross-functional teams to increase footfall.
Requirements

A successful candidate should possess:

  • Graduate or MBA degree in a related field.
  • 6–10 years of experience in healthcare, wellness, hospitality, or retail services.
  • Proven track record of delivering revenue growth and leading high-performing teams.
  • Strong leadership, communication, and problem-solving skills.
  • A customer-centric mindset with high ownership and adaptability.

Join our organization if you are passionate about driving business outcomes, developing talent, and creating exceptional client experiences. As a centre head, you will be part of an innovative and dynamic team focused on enhancing our customers' lives. Apply now and take this opportunity to grow professionally while making a meaningful impact.

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