Technical Support Engineer for Epsilon's Core Products

2 weeks ago


Bengaluru, Karnataka, India Epsilon Full time
Job Description

The Product Support Analyst-2 is a key role within Epsilon, responsible for delivering exceptional technical support to our homegrown products. As a highly skilled professional, you will be the primary point of contact for customers, providing expert troubleshooting, analysis, and resolution of complex technical issues.

Key Responsibilities:

  • Triaging and analyzing customer issues to determine root causes and provide timely resolutions.
  • Collaborating with cross-functional teams to drive issue resolution and ensure seamless customer experience.
  • Developing and maintaining in-depth knowledge of Epsilon's core products, including RHEL, Oracle DB, SQL, AWS, and Shell/Perl/Ansible.
  • Staying up-to-date with emerging technologies and industry trends to continuously improve skills and expertise.
  • Documenting technical solutions and best practices to share with colleagues and customers.
  • Working effectively in a dynamic environment, prioritizing tasks, and managing multiple projects simultaneously.

Requirements:

  • Bachelor's Degree in Computer Science, Engineering, or related field.
  • Minimum 3 years of experience in product support engineering, with a strong background in troubleshooting and resolving complex technical issues.
  • Hands-on experience with Unix Category OS (Linux, Solaris, SCO, AIX, etc.), AWS, and RDBMS workings.
  • Strong understanding of Java/.net, networking concepts, ITIL framework, and systems resource and performance analysis.
  • Excellent communication and stakeholder management skills, with the ability to work effectively in a team environment.

Estimated Salary: $80,000 - $110,000 per annum, depending on location and experience.



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