Technical Support Engineer for Epsilon's Core Products
2 weeks ago
The Product Support Analyst-2 is a key role within Epsilon, responsible for delivering exceptional technical support to our homegrown products. As a highly skilled professional, you will be the primary point of contact for customers, providing expert troubleshooting, analysis, and resolution of complex technical issues.
Key Responsibilities:
- Triaging and analyzing customer issues to determine root causes and provide timely resolutions.
- Collaborating with cross-functional teams to drive issue resolution and ensure seamless customer experience.
- Developing and maintaining in-depth knowledge of Epsilon's core products, including RHEL, Oracle DB, SQL, AWS, and Shell/Perl/Ansible.
- Staying up-to-date with emerging technologies and industry trends to continuously improve skills and expertise.
- Documenting technical solutions and best practices to share with colleagues and customers.
- Working effectively in a dynamic environment, prioritizing tasks, and managing multiple projects simultaneously.
Requirements:
- Bachelor's Degree in Computer Science, Engineering, or related field.
- Minimum 3 years of experience in product support engineering, with a strong background in troubleshooting and resolving complex technical issues.
- Hands-on experience with Unix Category OS (Linux, Solaris, SCO, AIX, etc.), AWS, and RDBMS workings.
- Strong understanding of Java/.net, networking concepts, ITIL framework, and systems resource and performance analysis.
- Excellent communication and stakeholder management skills, with the ability to work effectively in a team environment.
Estimated Salary: $80,000 - $110,000 per annum, depending on location and experience.
-
Technical Support Engineer
3 weeks ago
Bengaluru, Karnataka, India Epsilon Full timeAbout EpsilonEpsilon is a leading organization in the industry, known for its innovative products and commitment to excellence.Salary InformationThe estimated annual salary for this position is $120,000-$180,000, depending on experience and qualifications.Job DescriptionAs a Product Support Analyst-2 at Epsilon, you will be responsible for providing...
-
Expert Solutions Developer
2 weeks ago
Bengaluru, Karnataka, India Epsilon Full timeJoin the forefront of innovative product support as a Senior Product Support Analyst at Epsilon. This pivotal role encompasses providing expert-level assistance to our home-grown products, requiring an in-depth understanding of cutting-edge technologies and excellent communication skills.About the RoleThis position involves a multifaceted approach,...
-
Technical Support Specialist
2 weeks ago
Bengaluru, Karnataka, India Epsilon Full timeAbout UsEpsilon is a leading global data, technology and services company that powers the marketing and advertising ecosystem. We provide marketers from the world's top brands with the data, technology and services they need to engage consumers.Job SummaryWe are seeking a highly skilled Technical Support Specialist - Product Expert to join our team. The...
-
Production Support Specialist
2 weeks ago
Bengaluru, Karnataka, India Epsilon India Full timeAbout Epsilon IndiaEpsilon India, a leading IT solutions provider, is seeking a highly skilled Production Support Specialist - Technical Operations to join our team. As a key member of our technical operations team, you will play a crucial role in ensuring the smooth operation of our production systems.Salary: ₹1,200,000 - ₹1,800,000 per annumJob...
-
Bengaluru, Karnataka, India Epsilon Full timeUnlock Your Potential in a Global Data and Technology CompanyEpsilon is a world leader in data, technology, and services that empower marketers to engage consumers. As a Product Support Analyst - 2, you will play a crucial role in providing top-notch support to our cutting-edge products, utilizing your analytical skills, technical expertise, and stakeholder...
-
Bengaluru, Karnataka, India Epsilon Full timeAbout the RoleWe are seeking a seasoned Senior Cloud Software Engineer to join our Product Development team at Epsilon. As a key member of our team, you will be responsible for establishing configuration management, automating infrastructure, and implementing continuous integration frameworks. Your expertise in cloud operations, particularly on AWS and...
-
Data Engineering 2 Professional
2 weeks ago
Bengaluru, Karnataka, India Epsilon Full timeJob Overview">Epsilon is seeking an experienced Data Engineer to join our Engineering team. The successful candidate will be responsible for building solutions and pipelines using the latest software engineering design principles and tech stacks.">Key Responsibilities">">Develop high-quality personalized recommendations across different channels to...
-
Bengaluru, Karnataka, India Epsilon Full timeAbout EpsilonEpsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we've provided marketers from the world's leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice.Job SummaryWe are seeking a highly skilled Enterprise Support...
-
Digital Marketing Strategist for Epsilon
2 weeks ago
Bengaluru, Karnataka, India Epsilon Full timeAbout the RoleEpsilon, a leading global data, technology, and services company, seeks an experienced Digital Marketing Strategist to join its team. As a Client Development Manager, you will play a key role in driving client growth and success through expert advice, training, and consultation on affiliate marketing best practices and...
-
Senior Campaign Developer
1 day ago
Bengaluru, Karnataka, India Epsilon Full timeAbout EpsilonEpsilon is a global leader in outcome-based marketing, empowering marketers to anticipate, activate and prove measurable business outcomes. With over 50 years of experience in personalization and performance, we partner with top brands to deliver innovative marketing solutions.Job DescriptionWe are seeking an experienced Senior Campaign...
-
Global Production Support Specialist
4 weeks ago
Bengaluru, Karnataka, India Epsilon Full timeOverviewEpsilon is a global data, technology and services company that powers the marketing and advertising ecosystem.We're seeking a skilled Global Production Support Specialist to join our team. This role will be responsible for executing and monitoring production processes as well as managing production incidents.Job Description:Monitor and verify program...
-
Technical Support Specialist
3 weeks ago
Bengaluru, Karnataka, India Epsilon Full timeJob DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team at Epsilon. This is a fantastic opportunity for an experienced professional to take on a challenging role and make a real impact.As a Technical Support Specialist, you will be responsible for providing top-notch support to our clients, analyzing and resolving complex...
-
Creative Visionary Lead
2 weeks ago
Bengaluru, Karnataka, India Epsilon Full timeAbout the Opportunity:">The Creative Director position at Epsilon is a highly sought-after role that requires a visionary leader to drive creative excellence. If you are passionate about crafting innovative campaigns and leading a team of talented creatives, this could be your dream job.Key Responsibilities:">Spearhead the development of cutting-edge...
-
Technical Operations Specialist
1 week ago
Bengaluru, Karnataka, India Epsilon Full timeWe are seeking a highly skilled Technical Operations Specialist to join our team at Epsilon. In this role, you will be responsible for ensuring the smooth operation of our global marketing technology solutions.About EpsilonEpsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. We have a comprehensive...
-
Technical Support Specialist
2 weeks ago
Bengaluru, Karnataka, India Epsilon Full timeJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Epsilon, a leader in interaction management. This role will be responsible for providing exceptional support and direction to the IT Field support team, ensuring seamless operations and adherence to established processes.About the RoleThis is an exciting opportunity...
-
Bengaluru, Karnataka, India Epsilon Full timeAbout Epsilon IndiaEpsilon India is a leading provider of innovative solutions for businesses, and we are currently seeking a skilled DevOps leader to join our Product Engineering team. This role offers a unique opportunity to shape the future of product development and drive business growth.Job OverviewThe successful candidate will be responsible for...
-
Product Development Manager
3 weeks ago
Bengaluru, Karnataka, India Epsilon Full timeAbout EpsilonEpsilon is a leading provider of customer experience and data-driven marketing solutions. Our powerful platforms connect millions of customers to the magic of our products, helping businesses differentiate themselves in the market.We're looking for an experienced Product Development Manager to join our team. This is a unique opportunity to own a...
-
Bengaluru, Karnataka, India Epsilon Full timeAbout EpsilonEpsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we've provided marketers from the world's leading brands the data, technology and services they need to engage consumers with a unified vision.With a comprehensive portfolio of capabilities across our suite of digital...
-
Senior Engineering Leader
2 weeks ago
Bengaluru, Karnataka, India Epsilon Full timeAbout the Role:Epsilon is seeking a highly skilled IT Operations Manager to join our Product team. In this role, you will be responsible for leading our DevOps practices and ensuring the stability and performance of our SaaS/PaaS platform.Job Description:We are looking for an experienced IT professional who can manage and guide teams, work in an Agile...
-
Cloud Application Developer
2 weeks ago
Bengaluru, Karnataka, India Epsilon India Full timeAbout the RoleWe are seeking a highly skilled Cloud Application Developer to join our team at Epsilon India. As a key member of our technology team, you will be responsible for designing, developing, and implementing applications based on the latest Microsoft and cloud platforms.ResponsibilitiesCreate user information solutions by developing, implementing,...