Enterprise Support Analyst for Digital Marketing Solutions

2 weeks ago


Bengaluru, Karnataka, India Epsilon Full time

About Epsilon

Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we've provided marketers from the world's leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice.

Job Summary

We are seeking a highly skilled Enterprise Support Analyst to join our team in providing support to Epsilon's home-grown products. This role involves analyzing, triaging, replicating, testing, troubleshooting, providing technical work-arounds and suggestions to clients pertaining to Epsilon's core product.

About the Role

The Enterprise Support Analyst will be responsible for understanding customer issues in their entirety, triaging, analyzing, troubleshooting and where possible assisting in resolving customer issues. They will also associate priorities and risks with issues logged and actively escalate where required. The ideal candidate should have a working knowledge of RHEL, Oracle DB, SQL, AWS and Shell/Perl scripting, combined with a general understanding of networking concepts and ITIL framework, as well as stakeholder communication and management experience.

Responsibilities

  • Analyze, triage, replicate, test, troubleshoot and resolve customer issues related to Epsilon's core product
  • Associate priorities and risks with issues logged and escalate where required
  • Drive issues to closure through interaction with various stakeholders
  • Document troubleshooting and problem resolution steps, determining the best course of action
  • Learns and adapts to new technologies based on organizational needs

Requirements

To be successful in this role, you should possess a Bachelor's Degree in Computer Science or a related field, with a minimum of 3-6 years of related Product Support Engineering experience. You should have hands-on experience in supporting applications running on Java or .NET, with the ability to understand code. Additionally, you should have experience with Unix Category OS (Linux, Solaris, SCO, AIX, etc.) and writing SQL queries.

What We Offer

In return for your expertise, we offer a competitive salary range of $80,000 - $120,000 per year, depending on location and experience. Our comprehensive benefits package includes health insurance, retirement plan, paid time off and professional development opportunities.

How to Apply

If you're passionate about delivering exceptional customer experiences and have a knack for troubleshooting complex technical issues, please submit your application, including your resume and a cover letter explaining why you'd be an excellent fit for this role.



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