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Join the forefront of innovative product support as a Senior Product Support Analyst at Epsilon. This pivotal role encompasses providing expert-level assistance to our home-grown products, requiring an in-depth understanding of cutting-edge technologies and excellent communication skills.
About the RoleThis position involves a multifaceted approach, encompassing:
- Analyzing and resolving complex technical issues related to Epsilon's core product
- Providing technical workarounds and suggestions to clients
- Collaborating with cross-functional teams during crisis situations
We are seeking a seasoned professional with exceptional problem-solving skills, a strong background in software development, and a passion for delivering high-quality solutions.
Key Responsibilities- Develop and maintain Java/J2EE Cloud (AWS) based components and interfaces
- Responsible for the development and maintenance of our product using Enterprise Java and Distributed technologies on Cloud, DevOps Continuous Delivery pipeline
- Understand customer issues, perform deep dive analysis, and provide solutions to unblock customers
- Prepare detailed Root Cause Analysis reports once issues are resolved
To excel in this role, you should have:
- Strong knowledge in OOPS, C#, design patterns, C# Collections, LINQ, Task Parallel library
- Experience in developing web applications using .NET Core framework and writing unit tests using frameworks like NUnit or XUnit
- Familiarity with REST API development best practices, HTML, CSS classes, and Angular
- Strong problem-solving, analytical, and communication skills
Epsilon offers a competitive salary range of $120,000-$180,000 per annum, depending on experience and qualifications. Additional benefits include comprehensive health insurance, 401(k) matching program, and opportunities for growth and professional development.
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