Customer Support Engineer for Data Technology Solutions

2 weeks ago


Bengaluru, Karnataka, India Epsilon Full time
Unlock Your Potential in a Global Data and Technology Company

Epsilon is a world leader in data, technology, and services that empower marketers to engage consumers. As a Product Support Analyst - 2, you will play a crucial role in providing top-notch support to our cutting-edge products, utilizing your analytical skills, technical expertise, and stakeholder management abilities.

About the Role

This position involves analyzing, troubleshooting, and resolving customer issues related to Epsilon's core product, working closely with a diverse range of stakeholders. To excel in this role, you should have a solid understanding of RHEL, Oracle DB, SQL, AWS, and scripting languages like Shell and Perl. Networking concepts, ITIL framework, and excellent communication skills are also essential.

Responsibilities
  • Triaging, analyzing, and resolving customer issues efficiently
  • Troubleshooting complex problems and providing technical workarounds
  • Communicating effectively with stakeholders and driving issues to closure
  • Documenting troubleshooting steps and best practices
Requirements
  • Bachelor's degree in computer science or engineering-related field (or equivalent experience)
  • Minimum 3-6 years of experience in product support engineering, preferably with end-user customers
  • Familiarity with Java or .NET, Unix OS, and RDBMS workings
  • Strong problem-solving skills, attention to detail, and willingness to learn
Why Join Epsilon?

We offer a collaborative and dynamic environment where you can grow professionally and contribute to shaping the future of marketing and advertising technology. With over 9,000 employees worldwide, Epsilon provides endless opportunities for learning, innovation, and success. Join our team and become part of a global company that empowers marketers to create unforgettable consumer experiences.

Salary Range: $80,000 - $120,000 per annum

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