Director of Onboarding Operations
1 week ago
We are seeking a strategic, experienced professional to lead our Onboarding and Implementation team at Credgenics.
Job DescriptionThis role will be critical in ensuring smooth end-to-end customer onboarding, driving successful implementation of our solutions, and delivering impactful training to our clients. As a member of this team, you'll have the opportunity to shape processes, set standards, and build a team to support our growing customer base.
Responsibilities:- Team Setup: Establish the onboarding and implementation function, including designing processes, building tools, and hiring team members as the function scales.
- CUSTOMER ONBOARDING: Lead end-to-end onboarding of new clients, ensuring a seamless and positive start to their journey with Credgenics.
- Implementation Management: Oversee the deployment and configuration of Credgenics' solutions, coordinating closely with cross-functional teams to ensure timelines, quality, and customer requirements are met.
- Training & Enablement: Develop comprehensive training programs for new customers, ensuring they are well-equipped to utilize our platform to its full potential.
- Process Optimization: Design and implement best practices for onboarding and training to optimize the customer journey, ensuring high satisfaction and low churn.
- Cross-functional Collaboration: Work closely with Product, Customer Success, and Engineering teams to ensure customer feedback is incorporated into our product roadmap and that customer issues are resolved promptly.
- Performance Metrics: Define and track key performance indicators (KPIs) related to onboarding time, customer satisfaction, training completion rates, and implementation success, continuously improving processes based on metrics and feedback.
- Learning & Development for Internal Employees: Be the inhouse product experts and support the learning and development needs of internal employees, ensuring they are proficient in the tools and solutions we provide.
We estimate the salary range for this position to be $120,000 - $180,000 per year, depending on experience and qualifications.
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