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Retail Operations Director

1 month ago


Greater Noida, Uttar Pradesh, India KK SERVICES Full time
Retail Operations Director Position Overview

KK Services is seeking an exceptional Retail Operations Director to lead our retail operations team. This role requires a highly skilled and experienced individual who can drive business growth, improve operational efficiency, and maintain high levels of customer satisfaction.

About the Role

The Retail Operations Director will be responsible for developing and implementing strategies to drive sales growth, improve customer experience, and optimize store operations. This includes creating business plans, managing budgets, and overseeing the day-to-day activities of the retail operations team.

Key Responsibilities:
  • Developing Business Strategies: Create and implement business plans to drive sales growth, expand market share, and enhance profitability.
  • Managing Store Operations: Oversee the day-to-day activities of the retail operations team, ensuring seamless store operations, and maintaining high levels of customer satisfaction.
  • Leading Team Performance: Motivate and develop the sales team to meet or exceed sales targets, providing training and coaching to ensure they have the necessary skills to succeed.
  • Maintaining Customer Relationships: Foster strong relationships with customers, responding to their needs and concerns in a professional and timely manner.
  • Ensuring Compliance: Ensure all stores are compliant with health and safety regulations, and that all staff are trained to maintain these standards.
  • Reporting and Analysis: Prepare detailed reports on sales trends, customer requirements, and profits, providing actionable insights to inform business decisions.
Requirements and Qualifications:

To be successful in this role, you will need:

  • Proven Experience: A minimum of 5 years' experience in a retail operations management role, preferably within a similar industry.
  • Strong Leadership Skills: Proven ability to lead and motivate a team, driving performance and achieving results.
  • Business Acumen: Strong understanding of business principles, including financial management, budgeting, and strategic planning.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, staff, and stakeholders.
Salary and Benefits:

We offer a competitive salary range of $85,000 - $110,000 per annum, depending on experience, plus a comprehensive benefits package, including health insurance, retirement savings plan, and generous paid time off.