Senior Client Support Specialist

2 weeks ago

Delhi, Delhi, India Snapx Full time

Job Summary

We are seeking a highly skilled Senior Client Support Specialist to join our team at Snapx. In this role, you will be responsible for providing exceptional client support and service to our clients across different business lines.

Key Responsibilities

  • Provide timely and effective support to clients via phone, email, and web portal, resolving their queries and issues in a professional and courteous manner.
  • Analyze and track client queries, communicating updates and resolution to clients in a timely and efficient manner.
  • Prioritize and manage critical service disruption issues, maintaining accurate case management information and categorization.
  • Collaborate with internal teams, including product management, relationship management, technology application development, and business management teams, to provide proactive support to clients.
  • Coordinate and distribute client notifications with relevant business and management approval, advising clients of system downtimes, service disruptions, or proactive client outreach.
  • Participate in team meetings, identifying and suggesting process improvements that increase organizational efficiency and improve client experience.
  • Maintain a steadfast focus on meeting the needs and requests of our clients, responding to client inquiries timely and accurately, and resolving and/or bringing up problems promptly.
  • Actively engage and improve knowledge database using Knowledge Centered Service (KCS) by creating and/or modifying knowledge articles.
  • Participate actively in Major Incident Management, representing the Client Service team, identifying client impact, and providing resolution/recommendations.
  • Lead project implementation and support internal functional testing for new releases impacting clients.
  • Adhere to Client Support procedures, identifying process and procedural gaps, and updating where vital.
  • Align risk and control processes with today's responsibilities, supervising and mitigating risk, and escalating appropriately.

Qualifications

  • Minimum of 2 years of related experience.
  • Bachelor's degree preferred or equivalent experience.
  • Superior communication, interpersonal, and listening skills.
  • Superb communication (verbal and written) in Mandarin and English.
  • Excellent troubleshooting skills.
  • Customer Service skills.
  • Ability to create accurate documentation with an attention to detail.
  • Excellent decision-making skills, especially in a high-volume environment requiring quick resolution.

About Snapx

Snapx is the premier post-trade market infrastructure for the global financial services industry, with 50 years of experience. We automate, centralize, and standardize the processing of financial transactions, mitigating risk, increasing transparency, enhancing performance, and driving efficiency for thousands of broker/dealers, custodian banks, and asset managers. Industry-owned and governed, we innovate purposefully, simplifying the complexities of clearing, settlement, asset servicing, transaction processing, trade reporting, and data services across asset classes, bringing increased security, enhanced resilience, and soundness to financial markets. In 2022, our subsidiaries processed securities transactions valued at U.S. $2.5 quadrillion, and our depository subsidiary provided custody and asset servicing for securities issues from over 150 countries and territories valued at U.S. $72 trillion. Our Global Trade Repository service, through locally registered, licensed, or approved trade repositories, processes more than 17.5 billion messages annually.

  • Senior Client Support Specialist

    3 weeks ago

    Delhi, Delhi, India Snapx Full time

    Job SummaryWe are seeking a highly skilled Senior Client Support Specialist to join our team at Snapx. As a key member of our Client Support team, you will be responsible for providing exceptional support to our clients across different business lines.Key ResponsibilitiesProvide timely and effective support to clients via phone, email, and web portal.Analyze...

  • Senior Client Support Specialist

    3 weeks ago

    Delhi, Delhi, India Snapx Full time

    Job SummaryWe are seeking a highly skilled and experienced Client Support Specialist to join our team at Snapx. As a Client Support Specialist, you will be responsible for providing exceptional customer service to our clients, resolving their queries and issues in a timely and professional manner.Key ResponsibilitiesProvide high-quality customer service to...

  • Senior Client Support Specialist

    3 weeks ago

    Delhi, Delhi, India Snapx Full time

    Job DescriptionAs a Senior Client Support Specialist at Snapx, you will play a critical role in ensuring the highest level of customer satisfaction by providing timely and effective support to our clients. Your primary responsibility will be to analyze and resolve client queries via phone, email, and web portal, providing functional expertise and advice to...

  • Senior Client Support Specialist

    4 weeks ago

    Delhi, Delhi, India Snapx Full time

    About the RoleWe are seeking a highly skilled and experienced Client Support Senior Analyst to join our team at Snapx. As a key member of our Client Support team, you will be responsible for providing exceptional support to our clients, analyzing and resolving complex issues, and collaborating with internal teams to ensure seamless service delivery.Key...

  • Senior Client Support Specialist

    4 weeks ago

    Delhi, Delhi, India Snapx Full time

    About the RoleWe are seeking a highly skilled and experienced Client Support Senior Analyst to join our team at Snapx. As a key member of our Client Support team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met, and resolving any issues that may arise.Key ResponsibilitiesProvide timely and effective...

  • Senior Technical Support Specialist

    4 weeks ago

    Delhi, Delhi, India OpenText Full time

    Job Title: Senior Technical Support SpecialistJoin OpenText, a global leader in information management, as a Senior Technical Support Specialist. In this role, you will be responsible for providing exceptional technical support to our customers, ensuring their success with our products.Key Responsibilities:Provide advanced troubleshooting and technical...

  • Senior IT Infrastructure Support Specialist

    7 days ago

    Delhi, Delhi, India NTT Full time

    Secure NTT Data's InfrastructureThis role involves monitoring and maintaining the company's IT infrastructure, ensuring it remains secure and operational. As a Senior IT Infrastructure Support Specialist, you'll be responsible for identifying and resolving technical incidents and problems, applying knowledge to resolve issues without breaching...

  • Senior Client Support Analyst

    4 weeks ago

    Delhi, Delhi, India Snapx Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Client Support Analyst to join our team at Snapx. As a key member of our Client Support team, you will be responsible for providing exceptional support to our clients across various business lines.Key ResponsibilitiesProvide timely and accurate support to clients via phone, email, and web...

  • Client Support Senior Analyst

    3 weeks ago

    Delhi, Delhi, India Snapx Full time

    Job SummaryWe are seeking a highly skilled Client Support Senior Analyst to join our team at Snapx. As a key member of our Client Support team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesProvide timely and effective support to clients via phone, email, and web portal.Analyze and resolve...

  • Senior Technical Support Specialist

    4 weeks ago

    Delhi, Delhi, India OpenText Full time

    Job Title: Senior Technical Support SpecialistJoin OpenText, a global leader in information management, and take your career to the next level as a Senior Technical Support Specialist. In this role, you will be responsible for providing exceptional technical support to our customers, ensuring their success with our products and services.Key...

  • Trademark Specialist

    3 weeks ago

    Delhi, Delhi, India Snaphunt Full time

    The OpportunityWe are seeking a skilled Trademark Specialist to join our team at Snaphunt. As a key member of our Trademark team, you will be responsible for drafting and managing email communications with clients regarding trademark applications, updates, and inquiries.The RoleAssist in drafting and managing email communications with clients.Help maintain...

  • Senior Client Support Analyst

    4 weeks ago

    Delhi, Delhi, India Snapx Full time

    Job DescriptionWe are seeking a highly skilled Senior Client Support Analyst to join our team at Snapx. As a key member of our Client Support team, you will be responsible for providing exceptional support to our clients across various business lines.Key Responsibilities:Provide timely and effective support to clients via phone, email, and web portal.Analyze...

  • Senior Technical Support Specialist

    4 weeks ago

    Delhi, Delhi, India OpenText Full time

    Job Title: Senior Technical Support SpecialistJoin OpenText, a global leader in information management, and be part of a dynamic team that drives innovation and collaboration. As a Senior Technical Support Specialist, you will play a critical role in delivering exceptional technical support experiences to our customers.Key Responsibilities:Provide advanced...

  • Senior Billing Specialist

    2 weeks ago

    Delhi, Delhi, India SNS Infraprojects Pvt Ltd Full time

    Senior Billing SpecialistWe are seeking a seasoned Senior Billing Specialist to join our team at SNS Infraprojects Pvt Ltd. As a Senior Billing Specialist, you will be responsible for managing billing processes for clients from the contractor's perspective in the civil construction industry.Key Responsibilities:Manage billing processes for clients from the...

  • IT Support Specialist

    4 weeks ago

    Delhi, Delhi, India Careerxtra Full time

    Job Title: IT Support Specialist (French)We are seeking a highly skilled IT Support Specialist to join our team at Careerxtra. As an IT Support Specialist, you will be responsible for providing technical support to our clients, troubleshooting issues, and resolving problems in a timely and efficient manner.Key Responsibilities:Provide technical support to...

  • Senior Sales Specialist

    2 weeks ago

    Delhi, Delhi, India NETSACH GLOBAL Full time

    Job Title: Senior Sales SpecialistJob Summary: We are seeking a skilled Senior Sales Specialist to join our team at NETSACH GLOBAL. The ideal candidate will have a strong background in technical sales, with excellent communication and interpersonal skills.Key Responsibilities:Work independently to develop and execute strategic sales plansProvide technical...

  • Client Support Senior Analyst

    3 weeks ago

    Delhi, Delhi, India Snapx Full time

    Job DescriptionAs a Client Support Senior Analyst at Snapx, you will be a key member of our Client Support team, responsible for providing exceptional support to our clients across various business lines. Your primary focus will be on analyzing incoming client queries via phone, email, and web portal, providing functional expertise and advice to clients, and...

  • Client Support Senior Coordinator

    2 weeks ago

    Delhi, Delhi, India Snapx Full time

    Snapx is the premier post-trade market infrastructure for the global financial services industry with 50 years of experience.Our company overview showcases our success, with DTCCs subsidiaries processed securities transactions valued at U.S. $2.5 quadrillion in 2022. Our depository subsidiary provided custody and asset servicing for securities issues from...

  • Client Relations Specialist

    4 weeks ago

    Delhi, Delhi, India Starclinch Full time

    Job Title: Client Relations SpecialistAt StarClinch, we're looking for a skilled Client Relations Specialist to join our team. As a key member of our sales team, you will be responsible for building and maintaining strong relationships with our clients, identifying new business opportunities, and driving revenue growth.Key Responsibilities:Develop and...

  • Senior Server Support Specialist

    3 weeks ago

    Delhi, Delhi, India AVEVA Full time

    Aveva is a global leader in industrial software, delivering cutting-edge solutions to thousands of enterprises worldwide.We're committed to sustainability and innovation, with a strong focus on diversity, equity, and inclusion.As a Server Senior Support Specialist, you'll be part of an agile team responsible for the installation, support, and maintenance of...