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Senior Client Support Specialist

1 month ago

Delhi, Delhi, India Snapx Full time

Job Summary

We are seeking a highly skilled and experienced Client Support Specialist to join our team at Snapx. As a Client Support Specialist, you will be responsible for providing exceptional customer service to our clients, resolving their queries and issues in a timely and professional manner.

Key Responsibilities

  • Provide high-quality customer service to clients via phone, email, and web portal
  • Analyze and resolve client queries and issues in a timely and professional manner
  • Collaborate with internal teams to resolve complex issues and provide solutions to clients
  • Develop and maintain knowledge of our products and services to provide accurate information to clients
  • Participate in team meetings and contribute to process improvements to enhance client experience

Requirements

  • Minimum of 2 years of related experience
  • Bachelor's degree preferred or equivalent experience
  • Excellent communication, interpersonal, and listening skills
  • Excellent problem-solving and analytical skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

About Snapx

Snapx is a leading provider of financial services and solutions. We are committed to delivering exceptional customer service and providing innovative solutions to our clients. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.