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Senior Client Support Specialist

1 month ago

Delhi, Delhi, India Snapx Full time

Job Summary

We are seeking a highly skilled Senior Client Support Specialist to join our team at Snapx. As a key member of our Client Support team, you will be responsible for providing exceptional support to our clients across different business lines.

Key Responsibilities

  • Provide timely and effective support to clients via phone, email, and web portal.
  • Analyze and resolve client queries, escalating complex issues to other teams as needed.
  • Collaborate with internal teams to coordinate vital actions and ensure seamless client experience.
  • Develop and maintain accurate case management information and categorization.
  • Proactively supervise and respond to client concerns, prioritizing critical service disruptions.
  • Participate in team meetings to identify process improvements and suggest training needs.
  • Actively engage in Knowledge Centered Service (KCS) by creating and modifying knowledge articles.
  • Represent the Client Service team in Major Incident Management, identifying client impact and providing resolution recommendations.

Requirements

  • Minimum of 2 years of related experience.
  • Bachelor's degree preferred or equivalent experience.
  • Superior communication, interpersonal, and listening skills.
  • Excellent troubleshooting skills and customer service skills.
  • Ability to create accurate documentation with attention to detail.
  • Excellent decision-making skills, especially in a high-volume environment.

About Snapx

Snapx is a leading post-trade market infrastructure for the global financial services industry. With 50 years of experience, we automate, centralize, and standardize the processing of financial transactions, mitigating risk and enhancing performance for thousands of broker/dealers, custodian banks, and asset managers.