Chief Customer Experience Manager

2 days ago


Palakkad, Kerala, India beBeeCustomerServiceLead Full time ₹ 9,00,000 - ₹ 18,00,000
Job Description

As a customer service team lead, you will oversee the daily operations of a support team. This role requires strong leadership and communication skills to effectively manage and motivate a team of customer support representatives.

The ideal candidate will have extensive experience in customer support or customer service roles, with at least 5 years of experience in a leadership or supervisory position. You will be expected to develop and implement efficient processes and procedures to improve team performance.

Key responsibilities include:

  • Managing and leading a team to achieve exceptional customer service results.
  • Analyzing customer feedback to identify areas for improvement.
  • Developing and implementing strategies to enhance team performance.

Required Skills and Qualifications:

Skills:
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and analytical skills.
  • Ability to work in a fast-paced environment.
  • Experience with customer support software and tools.
Qualifications:
  • Minimum 8-10 years of experience in customer support or customer service roles.
  • At least 5 years of experience in a leadership or supervisory position.

Benefits:

This role offers opportunities for growth and development, as well as a competitive compensation package.

Others:

Our company values employee satisfaction and well-being, offering a supportive and inclusive work environment.



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