Customer Success Lead
3 weeks ago
Job Description:
We are seeking an experienced and passionate Customer Success Lead to join our dynamic team. In this role, you will play a pivotal part in maintaining strong client relationships, ensuring product adoption, and driving value realization.
Key Responsibilities:
- Foster client relationships and work towards maintaining high retention rates.
- Ensure clients understand and effectively use Convin's suite of products.
- Demonstrate the value of our software to clients and measure value delivered.
- Identify opportunities to upsell or cross-sell based on customer needs and usage patterns.
- Engage with key decision-makers within client organizations to understand their strategic goals and gather feedback.
Requirements:
- Minimum 3 years of experience in a customer-facing role, preferably in a SaaS or technology company.
- Proven track record in customer success, relationship management, or a similar role.
- Exceptional communication and interpersonal skills.
- Strong problem-solving skills and ability to translate client needs into practical solutions.
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