Front Office Team Lead

3 weeks ago


Tirupati, Andhra Pradesh, India Pai Hotels Full time

Job Summary

The Front Office Manager at Pai Hotels is responsible for supervising Guest Service Agents, Night Auditors, and bell staff to ensure total guest satisfaction. This role requires the ability to perform all front office functions quickly and efficiently, as well as functioning as a technical department resource and providing training to new hires.

Key Responsibilities

  • Supervise and train front desk team members to ensure efficient and professional operation of all front desk functions.
  • Assist the Department Heads in all areas to ensure smooth, efficient operations.
  • Conduct day-to-day shift meetings or huddles to communicate departmental goals and expectations.
  • Develop and implement control systems for controllable costs and labor to effectively meet budget guidelines.
  • Collaborate with managers, supervisors, and hourly associates to develop and carry out ideas and procedures to continuously improve department performance.
  • Ensure good communication between all departments and the front office to better serve guests.

Requirements

To be successful in this role, you must have the ability to lead and motivate a team, as well as possess excellent communication and problem-solving skills. Strong attention to detail and the ability to work in a fast-paced environment are also essential.


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