Front Office Manager
2 weeks ago
**Job Summary**
The Front Office Manager - Guest Experience Champion is responsible for leading the front desk team to deliver exceptional guest satisfaction. This role involves supervising Guest Service Agents, Night Auditors, and bell staff, ensuring they adhere to hotel policies, standards, procedures, and regulations.
**Key Responsibilities**
- Provide guidance and direction to front desk team members
- Ensure efficient and professional operation of all front desk team members
- Conduct daily shift meetings or huddles to discuss guest service initiatives
- Attend weekly staff meetings and sales strategy meetings when needed
- Develop and implement plans to meet departmental goals and objectives
- Counsel supervisors and hourly associates on work-related concerns and issues
- Prepare departmental payroll for hourly associates
**Requirements**
- Bachelor's degree in Hospitality or related field
- Minimum 2 years of experience in front office management
- Excellent communication and leadership skills
- Ability to perform all front office functions quickly and efficiently
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