Specialist - Ocean Dispute Resolution
2 weeks ago
- Manage dispute processes according to global SOPs.
- Help team members improve efficiency by sharing knowledge, best practices, and eliminating waste in processes.
- Resolve customer disputes on invoiced bills in a timely manner.
- Understand root causes and help fix issues in upstream processes.
Required Skills:
- Good communication and written communication skills.
- Customer focus and ability to own customer relationships.
- Ability to use positive language and communicate effectively with stakeholders.
- Problem-solving and analytical skills with low tolerance to delays.
Additional Responsibilities:
- Conduct data-backed decision-making and communicate professionally.
- Adhere to process and SOPs, with attention to detail and complete documentation.
- Manage stakeholder relationships and adapt to changes in processes and systems.
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