Specialist - Ocean Dispute Resolution

2 weeks ago


Navi Mumbai, Maharashtra, India Maersk Full time
Key Responsibilities
  • Manage dispute processes according to global SOPs.
  • Help team members improve efficiency by sharing knowledge, best practices, and eliminating waste in processes.
  • Resolve customer disputes on invoiced bills in a timely manner.
  • Understand root causes and help fix issues in upstream processes.

Required Skills:

  • Good communication and written communication skills.
  • Customer focus and ability to own customer relationships.
  • Ability to use positive language and communicate effectively with stakeholders.
  • Problem-solving and analytical skills with low tolerance to delays.

Additional Responsibilities:

  • Conduct data-backed decision-making and communicate professionally.
  • Adhere to process and SOPs, with attention to detail and complete documentation.
  • Manage stakeholder relationships and adapt to changes in processes and systems.


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