Customer Support Expert

2 weeks ago

Bengaluru, Karnataka, India beBeeCustomer Full time ₹ 9,00,000 - ₹ 12,00,000

Job Description

We are seeking a highly skilled professional to fill the role of Customer Service Representative. As a key member of our support team, you will play a critical role in ensuring the smooth operation and support of our technical tools and systems while maintaining strong relationships with our clients.

Main Responsibilities:

  • Provide Exceptional Customer Support
    • Resolve inquiries and issues related to technical tools, platforms, and services.
    • Serve as a subject matter expert for clients on operational processes, technical systems, and engineering-related queries.
  • Troubleshoot Technical Issues
    • Identify and resolve technical problems with attention to detail and client satisfaction.
  • Collaborate with Internal Teams
    • Work closely with engineering, operations, and customer support teams to resolve technical issues.
  • Analyze Client Data
    • Identify trends and opportunities for process improvements using analytical skills.
  • Develop Business Operations Processes
    • Create efficient business operations processes and workflows that enhance efficiency and client satisfaction.

Required Skills and Qualifications:

  • Bachelor's degree in Engineering, Computer Science, Information Technology, or a related technical field.
  • Exceptional verbal and written communication skills.
  • 2+ years of experience in client services, technical support, or business operations.
  • Strong knowledge of technical systems and tools (e.g., CRM platforms, databases, software solutions).

What We Offer:

  • A dynamic work environment with a team of experienced professionals.
  • The opportunity to work with cutting-edge technology and innovative solutions.
  • Ongoing training and development opportunities to enhance your skills and career prospects.

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