Customer support

6 days ago


Bengaluru, Karnataka, India Bizaccenknnect Pvt. Ltd. Full time ₹ 70,000 - ₹ 10,00,000 per year

Customer Support Executive – SaaS

Location: Bangalore

Experience: 1 to 5 Years

Employment Type: Full-Time

Job Summary:

We are looking for a proactive and client-focused Customer Support Executive with experience in SaaS products. If you're passionate about solving problems, assisting users, and ensuring seamless software adoption, we'd love to hear from you.

Key Responsibilities:

Configure software solutions according to client requirements and product architecture.

Troubleshoot and resolve issues related to master data and service requests.

Act as a communication bridge between clients and internal teams.

Deliver timely technical support within defined SLAs to ensure client satisfaction.

Assist customers in report generation and provide expert product guidance.

Perform quality checks, conduct User Acceptance Testing (UAT), and secure client sign-off.

Support post-go-live client onboarding and ensure successful user adoption.

Monitor and resolve tickets using the support system, with strict SLA adherence.

Conduct Root Cause Analysis (RCA) for critical issues and escalations.

Maintain and update FAQs, help documentation, and internal knowledge bases.

Coordinate web/app upgrades with internal and external stakeholders.

Document end-to-end test cases for all change requests and new feature deployments.

Required Skills:

1–5 years of experience in Customer Support, Application Support, or Client Success in a SaaS environment.

Understanding of SaaS architecture and configuration.

Excellent communication and problem-solving skills.

Ability to handle multiple client queries and prioritize tasks effectively.

Experience working with ticketing tools, basic Excel/Reports, and internal documentation systems.

Knowledge of UAT, RCA, and SLA-based support models.

Apply: |

Job Type: Full-time

Pay: ₹700, ₹1,000,000.00 per year

Work Location: In person

Speak with the employer



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