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Product Support Expert
2 weeks ago
Unlock a world of opportunities as a Product Support Expert.
This dynamic role involves delivering exceptional customer experiences by helping clients find the perfect products to meet their needs and selling them on our comprehensive range of offerings. This entails suggesting relevant products, explaining product features and benefits, demonstrating how products work, and providing personalized makeovers.
Product experts in this field may need to achieve sales targets, build strong relationships with customers through follow-up calls and messages, attract new customers, manage store displays and maintain organized sales areas. A deep understanding of cosmetics, skin care, and hair care products is essential for success.
Key Performance Indicators:
- Customer requirements
- Customer service
- Facial grooming, timing briefings
- Store standards and hygiene
- Maintaining organizational standards and policies
- Customer conversion
- Resolving customer complaints