Senior Product Support Lead

2 days ago

Bengaluru, Karnataka, India beBeeProductSupport Full time ₹ 1,04,000 - ₹ 1,30,878

Job Title: Senior Product Support Specialist

Main Responsibilities:
  • We are looking for a highly skilled Senior Product Support Specialist to join our team.
  • The successful candidate will have a strong understanding of APIs, SSO, and Integrations.
  • Responsibilities include providing expert-level product support to customer issues, investigating, resolving, and providing root cause analysis for application issues, using SQL scripts for queries and troubleshooting stored procedures, and communicating timely and professional updates via incident tracking tools.
  • The ideal candidate will possess excellent verbal and written communication skills, as well as strong documentation skills for clear, professional communication.
Required Skills and Qualifications:
  • A minimum of 6+ years of experience in application support is required.
  • The ability to work night shifts is also necessary.
  • Strong written and oral communication skills are essential.
  • Excellent documentation skills for professional customer interactions are required.
  • Fluency in written and spoken English is a must.
  • Educational qualifications include BE (CS), BCA, or MCA.

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