Senior Production Support Engineer

3 days ago

Bengaluru, Karnataka, India Conduent Full time ₹ 20,00,000 - ₹ 25,00,000 per year

We are seeking a Senior Production Support Engineer with deep expertise in Java, Linux, and system-level troubleshooting to join our dynamic team. This role involves handling critical production issues, managing system uptime, and ensuring performance through proactive support and real-time incident resolution.

Key Responsibilities:

  • Troubleshoot, research, and resolve major defects or inconsistencies in application/system functions.
  • Handle system alerts, escalations, and outages with speed and accuracy.
  • Provide 24/7 on-call support on a rotational basis.
  • Perform in-depth code reviews and understand system behavior from both infra and application perspectives.
  • Maintain and monitor server space, health, and performance.
  • Lead service restoration efforts, focusing on reducing MTTR.
  • Collaborate with vendors and internal teams for root cause analysis and permanent fixes.
  • Track system performance and suggest improvements proactively.
  • Participate in regular project and planning meetings, offering technical insights.
  • Mentor junior support engineers and guide them on best practices.
  • Act as the SME (Subject Matter Expert) for designated applications.

Required Skills:

  • 4-year degree in Computer Science or equivalent field.
  • 5+ years of experience in Java and Production Support.
  • Experience with Spring Boot 2 or 3, and Java 17+ is a plus.
  • Strong expertise in Linux OS, command-line operations, and performance tuning.
  • Good experience with Oracle or MySQL databases.
  • Hands-on with shell scripting, Python, Perl, or Ruby (at least one).
  • Excellent communication skills, able to coordinate during critical incidents.
  • Proven experience leading service restoration and performing root cause analysis.
  • Ability to understand and debug large, complex enterprise applications.

Nice to Have:

  • Familiarity with Java 17+, microservices, and containerized environments.
  • Experience with monitoring tools (Nagios, Prometheus, ELK, etc.).
  • Prior experience in telecom, banking, or high-availability platforms.

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