Senior Product Support Engineer

3 days ago

Bengaluru, Karnataka, India Conviva Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Conviva is the intelligence layer for digital businesses, turning every consumer interaction into outcome-based intelligence—linking engagement patterns across AI agents, apps, websites, and streaming video to real results such as purchases, bookings, and resolved support requests. Powered by its patented Time-State Technology, the Conviva Operational Data Platform delivers real-time insights and automation that help leading enterprises grow, improve satisfaction, and build lasting trust.
As part of the Support Engineering organization at Conviva, you will serve as the crucial link between Conviva's clients and the Engineering/Product departments. Your primary responsibility will be to provide expert technical product support, solve complex technical issues, and ensure the satisfaction of Conviva's expanding client base.

What Success Looks Like

  • Troubleshoot complex customer and product issues within the product/data architecture & implementation and how it relates to integrating with our customer's systems.
  • Oversee technical issues and engage other teams as necessary to resolve advanced issues using tools such as Databricks, ClickHouse, Druid, SQL Developer to resolve problems throughout the engineering chain of software development.
  • Manage and respond to client inquiries and escalations and provide solutions using tools such as JIRA, Salesforce.
  • Use JIRA to analyze and monitor bug requests and prioritize the issue with other departments within the company.
  • Collaborate with engineering and sales to recommend the best procedures for resolution using available proprietary technology to resolve technical issues.
  • Create KB articles for internal teams and provide training to support and the field team.

Who You Are And What You've Done

  • Bachelor's Degree in CS/Engineering or related field.
  • 7+ years of work experience, with 3+ years min exp desirable in MySQL, and languages like JavaScript or Python.
  • Highly logical and critical thinking skills.
  • Excellent Debugging and Troubleshooting skills.
  • Used JIRA to manage customer escalations, defect/bug tracking.
  • Expertise with data engineering tools like Databricks, ClickHouse etc.
  • Experience with Programming languages like JavaScript or Python
  • Experience with IDE and debugging a plus.
  • Become a subject matter expert by asking smart questions to understand intended use-case and make recommendations on how to use our products to meet those requirements.
  • Work closely with Product Management and Engineering to maintain technical & functional knowledge of existing and new products.
  • Work on rotation for on-call duties for critical customer escalations.
  • Good to Excellent communication skills and ability to influence in a globally executing organization.

To learn more about how Conviva can help improve the performance and outcomes of your digital services, visit

  • Senior Product Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India FinacPlus Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Senior Product Support EngineerWe provide virtual business process services to overseas clients and this position is to be part of the dedicated team which provides mortgage back-office services and software product development to Toorak Capital Partners from Mortgage Finance Industry.About Toorak CapitalToorak Capital Partners ("Toorak") is an integrated...

  • Senior Product Support Engineer

    1 week ago

    Bengaluru, Karnataka, India Acceldata Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Position Summary:We are seeking aSenior Product Support Engineer - Hadoop SME (Subject Matter Expert)who will be responsible for designing, optimising, migrating and scaling Hadoop and Spark-based data processing systems. This role involves hands-on experience with Hadoop and other core data operations, focusing on building resilient, high-performance...

  • Senior Product Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Acceldata Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Position Summary:We are seeking a Senior Product Support Engineer - Hadoop SME (Subject Matter Expert) who will be responsible for designing, optimising, migrating and scaling Hadoop and Spark-based data processing systems. This role involves hands-on experience with Hadoop and other core data operations, focusing on building resilient, high-performance...

  • Senior Product Support Engineer

    1 week ago

    Bengaluru, Karnataka, India HyperVerge Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    HyperVerge is a fast-growing AI company started by IITians with presence in Palo Alto, Irving, Bangalore and Ho Chi Minh. Leading Consumer Lenders, Telcos and Financial Services companies use HyperVerge's Fintech Platform for customer onboarding, identity verification, fraud check and other services.Role SummaryHyperVerge is seeking a seasoned technical...

  • Senior Product Support Engineer

    1 day ago

    Bengaluru, Karnataka, India Acceldata Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Position Summary: We are seeking a Senior Product Support Engineer - Hadoop SME (Subject Matter Expert) who will be responsible for designing, optimising, migrating and scaling Hadoop and Spark-based data processing systems. This role involves hands-on experience with Hadoop and other core data operations, focusing on building resilient, high-performance...

  • Product Support Engineer

    3 days ago

    Bengaluru, Karnataka, India capillary technologies Full time ₹ 2,00,000 - ₹ 8,00,000 per year

    CRM AsiaBengaluruJob DescriptionProvide software application support under the supervision of the Senior Engineer.Perform analyses on software application functionality and suggesting improvements.Ensure effective front end and back end functionality of applications.Consult with the software development team, internal users, and clients to improve...

  • Senior Production Support Engineer

    3 days ago

    Bengaluru, Karnataka, India ClanX Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Production Support Engineer for critical trading systems, responsible for ensuring stable operations, diagnosing issues, and coordinating globally in a high‑pressure environment.Company detailsVelox is a fintech company enabling capital markets firms to build software faster through its vCore development platform. )Velox accelerates front‑office system...

  • Senior Software Engineer, Platform

    6 days ago

    Bengaluru, Karnataka, India vaga para Senior Software Engineer, Platform na Headout Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Why Headout?We're a rocketship: 9-figure revenue, record growth, and profitableWith $130M in revenue, guests in 100+ cities, and 18 months of profitability, Headout is the fastest-growing marketplace in the travel industry, and we're just getting started. We've raised $60M+ from top-tier investors and are building a durable company for the long term —...

  • Senior Product Engineer

    5 days ago

    Bengaluru, Karnataka, India JB Poindexter Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Company OverviewJB Poindexter (India) Private Limited is a subsidiary of J.B. Poindexter & Co. Inc. a privately held diversified manufacturing company forecasting $2.4B in annual revenue and 8,000 team members in 2024. The eight operating subsidiaries, covering over 50 locations, are engaged in the production of commercial truck bodies, step-vans, utility...

  • Product Support Engineer

    5 days ago

    Bengaluru, Karnataka, India Huron Full time ₹ 40,00,000 - ₹ 80,00,000 per year

    Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We collaborate with education organizations to develop strategies and implement solutions that enable the transformative change our clients need to own their future. Together, we empower clients to drive innovation, create sustainable funding streams...