Product Support Engineer

3 days ago

Bengaluru, Karnataka, India capillary technologies Full time ₹ 2,00,000 - ₹ 8,00,000 per year

CRM Asia

Bengaluru

Job Description

  • Provide software application support under the supervision of the Senior Engineer.
  • Perform analyses on software application functionality and suggesting improvements.
  • Ensure effective front end and back end functionality of applications.
  • Consult with the software development team, internal users, and clients to improve application performance.
  • Manage code migration across environments to ensure continued and synchronised functionality.
  • Establish the root causes of application errors, and escalating serious concerns to the Senior Engineer.
  • Keep record of configuration changes and scheduling application updates.
  • Document processes and monitoring application performance metrics.
  • Provide front end support to clients and colleagues in other departments.


• Advanced knowledge of front end and back end programing languages, such as Java, Javascript, Python
•

Ability to manage code migration, document configuration changes, and monitor performance.

  • Exceptional ability to provide front end support to internal departments and web-based clients.
  • Advanced proficiency in determining the causes of application errors and repairing them.
  • Knowledge of Advanced Encryption Standards (AES).
  • Ability to keep up with innovation in application design.
  • Exceptional communication skills.
  • Ability to work in rotational shifts.
  • A Bachelor's Degree in Software Engineering, Computer Science, Information Technology, Information Systems,

Computer Engineering, or similar.

Job Requirement

  • Provide software application support under the supervision of the Senior Engineer.
  • Perform analyses on software application functionality and suggesting improvements.
  • Ensure effective front end and back end functionality of applications.
  • Consult with the software development team, internal users, and clients to improve application performance.
  • Manage code migration across environments to ensure continued and synchronised functionality.
  • Establish the root causes of application errors, and escalating serious concerns to the Senior Engineer.
  • Keep record of configuration changes and scheduling application updates.
  • Document processes and monitoring application performance metrics.
  • Provide front end support to clients and colleagues in other departments.


• Advanced knowledge of front end and back end programing languages, such as Java, Javascript, Python
•

Ability to manage code migration, document configuration changes, and monitor performance.

  • Exceptional ability to provide front end support to internal departments and web-based clients.
  • Advanced proficiency in determining the causes of application errors and repairing them.
  • Knowledge of Advanced Encryption Standards (AES).
  • Ability to keep up with innovation in application design.
  • Exceptional communication skills.
  • Ability to work in rotational shifts.
  • A Bachelor's Degree in Software Engineering, Computer Science, Information Technology, Information Systems,

Computer Engineering, or similar.

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