Product Support Engineer

2 days ago

Bengaluru, Karnataka, India NoBroker Full time ₹ 5,00,000 - ₹ 15,00,000 per year
Job Responsibilities:

• Taking ownership of customer issues reported and seeing problems through to resolution.

• Ask customers targeted questions to quickly understand the root of the problem.

• Resolving all customer issues in a time-bound manner. Comply with the SLA for issue resolution.

• Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues
in using

• Talk clients through a series of actions, either via phone, email, or chat until they have solved a
technical issue.

• Work closely with technical teams to enhance the quality of existing products.

• Manage and monitor customers- expectations.

• Help in keeping customers extremely satisfied and thereby contributing to customer
Retention.
 
Key Requirements:

You are part of a team responsible for ensuring the highest quality of product support by using
the latest technology and tools.
Strive for high-quality scores by working through complex issues and challenges that come with
solving support issues
Proactively act as first-line product support for customers and monitoring platform.
Effectively assess, classify, prioritize & diagnose issues in a collaborative manner among the
teams.
Handle product configuration for customer requests/issues.
Collaborate with cross-functional engineering teams.
Participate in or may lead problem resolution and cause analysis.
Qualification BE/MCA/B.Tech/BCA or equivalent skills.
2-5 years of relevant experience.
 
Skills​ :
Experience in maintaining /supporting java /JavaEE based product/ Web Applications.
Experience working with web application servers(Preferably Apache, Nginx Tomcat).
Experience in creating SQL queries with Mysql.
Experience in MongoDB and NoSql
Experience in Linux Environment.
Any scripting language would be an added advantage (Ex-Bash)
Exceptional Communication Coordination skills.
Experience in providing L1&L2 support.

  • Product Support Engineer

    1 week ago

    Bengaluru, Karnataka, India PinnacleU Full time ₹ 1,20,000 - ₹ 2,40,000 per year

    Position: Product Support EngineerLocation: Bangalore Working Days: Monday to Friday (Rotational Shift) Experience Required: 1+ years Client: Leading SaaS CompanySalary up to 10 LPAYour Mission:Troubleshoot and Resolve Issues: Use your expertise to solve customer problems quickly and efficiently.Collaborate: Work closely with our Product & Engineering teams...

  • Support Engineer

    1 day ago

    Bengaluru, Karnataka, India 19 Job Support Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Qualification: Diploma or engineering in E and C with networking knowledge, CCNA certificate is added advantage.

  • Product Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Razorpay Software Pvt Ltd Full time ₹ 8,00,000 - ₹ 16,00,000 per year

    Lead Product Support Engineer Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing...

  • Product Support Engineer

    1 day ago

    Bengaluru, Karnataka, India Samsara Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About the role:Samsara Technologies India Private Limited is looking for an experienced support engineer to join our Global Technical Support organization as a Product Support Engineer. In this role, you will be responsible for resolving mission-critical issues across the entire Safety solutions stack, including full-stack, firmware, and hardware, ensuring...

  • Production Support Engineer

    4 weeks ago

    Bengaluru, Karnataka, India, Karnataka IntraEdge Full time

    Job Title: TST support engineer – Engineer IILocation: BangaloreJob Type: Full-TimeExperience:4+ YearsAs a TST Support Engineer, you’ll ensure high availability, stability, and reliability of production systems. You’ll own incident management, automation, and continuous improvement of infrastructure and deployment processes.Looking for SRE engineers...

  • Product Support Engineer

    3 days ago

    Bengaluru, Karnataka, India SkillPad Talent Solutions Advisory Full time ₹ 4,50,000 - ₹ 9,00,000 per year

    Description : Responsibilities : - Monitor, prioritise, and respond to customer support tickets via email, chat, or helpdesk system (e. g., Zendesk, Jira, Freshdesk). - Ensure timely resolution of technical issues within defined SLAs (Service Level Agreements). - Escalate complex issues to senior engineers or development teams when necessary. - Diagnose...

  • Production Support Engineer

    3 days ago

    Bengaluru, Karnataka, India Emergent Full time ₹ 12,00,000 - ₹ 15,00,000 per year

    Production Support EngineerLocation : Bangalore(On Site)Backed by Lightspeed, Y Combinator, Together Fund, and Prosus, Emergent is reimagining how software gets built.Our vision is to democratize development, enabling anyone with an idea to become a creator and making software accessible to a billion people worldwide.Our autonomous coding agents turn...

  • Product Support Engineer

    5 days ago

    Bengaluru, Karnataka, India SaaS Labs Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About UsJoin SaaS Labs, where innovation meets excellence SaaS Labs is a global SaaS company powering over 6000 businesses worldwide with its software ecosystem focused on automation, productivity, and collaboration. Backed by leading investors such as Peak XV Partners, Base10 Partners, and Eight Roads, our portfolio includes JustCall, Helpwise, Dialworks,...

  • Production Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Awign Expert Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Job Description:We are looking for an experienced Production Support Engineer with strong expertise in the Microsoft technology stack (.NET, Azure) and hands-on experience in US Healthcare domain applications. The ideal candidate will be responsible for ensuring the stability, reliability, and performance of production systems while working closely with...

  • Product Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Samsara Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Who we areSamsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical...