Product Support Engineer

1 week ago


Bengaluru, Karnataka, India Accion Labs Full time

Key Responsibilities

  • Provide technical support , ensuring system stability and optimal performance.
  • Diagnose and troubleshoot software, infrastructure, and performance-related issues.
  • Work closely with engineering teams to escalate and resolve complex product defects.
  • Assist customers with product deployments, configurations, and best practices.
  • Create and maintain technical documentation and knowledge base articles.
  • Lead root cause analysis (RCA) efforts.
  • Participate in an on-call rotation, including weekend work, to support critical incidents, system maintenance, or client needs outside regular business hours.

Required Skills & Experience

  • Experience in product or technical support for enterprise software.
  • Solid knowledge of Linux/Unix environments, system administration, and performance troubleshooting.
  • Experience with SQL and other database technologies.
  • Strong problem-solving skills and the ability to communicate effectively with both technical and non-technical stakeholders

Job Types: Full-time, Permanent

Pay: ₹800, ₹1,600,000.00 per year

Application Question(s):

  • Do you have experience in Shell Scripting / python Scripting
  • have you worked in Linux/ Unix
  • have you worked in SQL querying, data debugging

Location:

  • Bangalore, Karnataka (Preferred)

Work Location: In person


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