Product Support Engineer
1 week ago
Key Responsibilities
- Provide technical support , ensuring system stability and optimal performance.
- Diagnose and troubleshoot software, infrastructure, and performance-related issues.
- Work closely with engineering teams to escalate and resolve complex product defects.
- Assist customers with product deployments, configurations, and best practices.
- Create and maintain technical documentation and knowledge base articles.
- Lead root cause analysis (RCA) efforts.
- Participate in an on-call rotation, including weekend work, to support critical incidents, system maintenance, or client needs outside regular business hours.
Required Skills & Experience
- Experience in product or technical support for enterprise software.
- Solid knowledge of Linux/Unix environments, system administration, and performance troubleshooting.
- Experience with SQL and other database technologies.
- Strong problem-solving skills and the ability to communicate effectively with both technical and non-technical stakeholders
Job Types: Full-time, Permanent
Pay: ₹800, ₹1,600,000.00 per year
Application Question(s):
- Do you have experience in Shell Scripting / python Scripting
- have you worked in Linux/ Unix
- have you worked in SQL querying, data debugging
Location:
- Bangalore, Karnataka (Preferred)
Work Location: In person
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