Product Support Engineer
4 days ago
CRM Asia
Bengaluru
Job Description
Provide software application support under the supervision of the Senior Engineer.
- Perform analyses on software application functionality and suggesting improvements.
- Ensure effective front end and back end functionality of applications.
- Consult with the software development team, internal users, and clients to improve application performance.
- Manage code migration across environments to ensure continued and synchronised functionality.
- Establish the root causes of application errors, and escalating serious concerns to the Senior Engineer.
- Keep record of configuration changes and scheduling application updates.
- Document processes and monitoring application performance metrics.
- Provide front end support to clients and colleagues in other departments.
• Advanced knowledge of front end and back end programing languages, such as Java, Javascript, Python
•
Ability to manage code migration, document configuration changes, and monitor performance.
- Exceptional ability to provide front end support to internal departments and web-based clients.
- Advanced proficiency in determining the causes of application errors and repairing them.
- Knowledge of Advanced Encryption Standards (AES).
- Ability to keep up with innovation in application design.
- Exceptional communication skills.
- Ability to work in rotational shifts.
- A Bachelor's Degree in Software Engineering, Computer Science, Information Technology, Information Systems,
Computer Engineering, or similar
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