Product Support Engineer

4 days ago

Bengaluru, Karnataka, India Superfone Full time ₹ 9,00,000 - ₹ 12,00,000 per year

As a VoIP Support Engineer, you will be the primary point of contact for our customers, providing exceptional technical support and troubleshooting complex issues. You will play a crucial role in ensuring customer satisfaction and driving product improvement.

Responsibilities

  • Handle customer inquiries and resolve issues promptly and effectively.
  • Troubleshoot technical problems and identify root causes.
  • Escalate unresolved issues to the appropriate internal teams.
  • Create and maintain comprehensive knowledge-based articles to document solutions and best practices.
  • Master the use of our helpdesk software and other relevant tools.
  • Collaborate with internal stakeholders to identify product enhancements and improvements.

Requirements

  • Bachelor's degree in Computer Science, Engineering, or a related field.
  • Minimum 1 year of experience in a technical role, preferably a support role.

Experience In At Least One Of The Following Areas

  • Familiarity with a scripting language and/or programming language (Python, Bash, etc. )
  • Familiarity with Linux troubleshooting skills (logs, processes, permissions, services).
  • Understanding of networking protocols (TCP/UDP/IP, HTTP).

Nice To Have

  • VoIP Protocols(SIP/ RTP).
  • Platforms like Asterisk/ Kamailio.
  • SQL & REST APIs.
  • Monitoring tools (Wireshark, Grafana, etc. )
  • Excellent written and verbal communication skills, with a focus on active listening and problem-solving.
  • Passion for customer support and a commitment to delivering exceptional service.
  • Ability to collaborate effectively with cross-functional teams.

This job was posted by Prathyusha Damaraju from Superfone.

  • MSP Production Support Engineer

    7 hours ago

    Bengaluru, Karnataka, India TRDFIN Support Services Pvt Ltd Full time US$ 90,000 - US$ 1,20,000 per year

    We are seeking a dedicatedMSP Production Support Engineerto join our team. This role involves ensuring the stability, performance, and continuous availability of Managed Services Platform (MSP) applications and production systems.Roles & Responsibilities:Provide end-to-end production support for MSP applications, ensuring uptime and system stability.Monitor,...

  • Production Support Engineer

    3 weeks ago

    Bengaluru, Karnataka, India mthree Full time

    mthree is seeking a Production Support Engineer to join a highly regarded Multinational Investment Bank and Financial Services Company. Job Description: Role: Production Support Engineer/SRE Team: Finance Technology Location: Bengaluru, India Primary Responsibilities: • Handle production management services including end user support, systems...

  • Production Support Engineer

    3 weeks ago

    Bengaluru, Karnataka, India mthree Full time

    mthree is seeking a Production Support Engineer to join a highly regarded Multinational Investment Bank and Financial Services Company.Job Description:Role: Production Support Engineer/SRETeam: Finance Technology Location: Bengaluru, IndiaPrimary Responsibilities: • Handle production management services including end user support, systems monitoring,...

  • Product Support Engineer

    3 weeks ago

    Bengaluru, Karnataka, India GE Aerospace Full time

    Job DescriptionJob Description SummaryProduct Support Engineer (PSE) is responsible for providing technical leadership to in-service technical management of GE90 and GP7200 MS (Mechanical Systems) Module Components, and sub-systems throughout the product life cycle. PSE is also responsible for delivering technical support to customers, ensuring product...

  • Product Support Engineer

    2 days ago

    Bengaluru, Karnataka, India GE Aerospace Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Job Description SummaryProduct Support Engineer (PSE) is responsible for providing technical leadership to in-service technical management of GE90 and GP7200 MS (Mechanical Systems) Module Components, and sub-systems throughout the product life cycle. PSE is also responsible for delivering technical support to customers, ensuring product safety, reliability,...

  • Product Support Engineer

    3 weeks ago

    Bengaluru, Karnataka, India Kognitos Full time

    We're Hiring at KognitosAt Kognitos, we're redefining automation with GenAI, and we're looking for a passionate Product Support Engineer to join our team. If you thrive in solving complex technical problems, love working with customers, and have a knack for automation, this could be your next big move.Roles and Responsibilities- Troubleshoot and resolve...

  • Product Support Engineer

    4 weeks ago

    Bengaluru, Karnataka, India Kognitos Full time

    Job DescriptionWere Hiring at KognitosAt Kognitos, were redefining automation with GenAI, and were looking for a passionate Product Support Engineer to join our team. If you thrive in solving complex technical problems, love working with customers, and have a knack for automation, this could be your next big move.Roles and Responsibilities- Troubleshoot and...

  • Product Support Engineer

    3 weeks ago

    Bengaluru, Karnataka, India Kognitos Full time

    We're Hiring at Kognitos At Kognitos , we're redefining automation with GenAI, and we're looking for a passionate Product Support Engineer to join our team. If you thrive in solving complex technical problems, love working with customers, and have a knack for automation, this could be your next big move. Roles and Responsibilities Troubleshoot and...

  • FIS Quantum/Echos Production Support Service Engineer

    6 days ago

    Bengaluru, Karnataka, India TRDFIN Support Services Pvt Ltd Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Role Overview:We are seeking an experiencedFIS Quantum/Echos Production Support Service Engineerto provide end-to-end support for our treasury management systems, ensuring smooth technical operations, governance, and compliance in line with business needs.Key Responsibilities:Financial Systems SupportProvide complete support for FIS Quantum and Echos...

  • Product Support Engineer

    4 days ago

    Bengaluru, Karnataka, India Intervue Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About: is revolutionising the technical hiring landscape by providing an all-in-one platform that streamlines the interview process. Our mission is to empower companies to hire better and faster through standardized, scalable, and efficient technical interviews.With a growing presence in the India, US, and MENA regions, and a dynamic team based in HSR...