Customer Advocate for E-commerce Operations

4 days ago

Pune, Maharashtra, India beBeeCompetitive Full time ₹ 24,00,000 - ₹ 36,00,000

Job Title: Customer Service & Online Listings Associate

This is a full-time, remote role focused on creating and managing online postings, handling customer communication, and conducting research to support pricing and product accuracy.

You'll work closely with our local sales team and play a key role in driving product visibility and customer satisfaction.

Key Responsibilities:
  • Create and manage product postings on platforms such as OfferUp, Facebook Marketplace, Craigslist, and other relevant channels.
  • Regularly track sold items and remove or update postings accordingly.
  • Maintain communication with the local sales team to ensure accurate and up-to-date postings.
  • Enhance existing postings by adding more complete information and optimizing for customer engagement.
Customer Support:
  • Respond to inquiries via OfferUp, Facebook, Craigslist, internal emails, phone calls, and voicemails.
  • Aim to respond within 24 hours to ensure timely and effective customer support.
  • Clarify questions and provide product-related details to facilitate smooth transactions.
Pricing & Item Research:
  • Conduct detailed research on received inventory items to determine brand, specifications, descriptions, and pricing benchmarks.
  • Recommend competitive pricing based on analysis.
  • Assist in preparing data for a seamless transition from item intake to Shopify uploads and final advertising postings.
Requirements:
  • Minimum 1 year of experience in online postings, customer service, or e-commerce operations.
  • Strong English communication skills—both written and verbal.
  • Highly organized, self-motivated, and capable of working independently during designated hours.
  • Experience with online marketplaces and customer support platforms is an advantage.

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