Business Leader for Design

5 days ago


Hyderabad, Telangana, India Livspace Full time
Job Title:

Associate General Manager - Design



Job Summary:

As an Associate General Manager - Design, you will take ownership of a region's revenue and lead the growth and performance metrics of both the business and people. You will be responsible for owning business-critical initiatives, such as product launches, internal process improvements, category expansion, and vendor base management.



Key Responsibilities:


  • Contribute actively to business decisions through qualitative inputs and in-depth quantitative analysis.
  • Develop a strong understanding of both design requirements and customer experience to maximize business results.
  • Lead a young and ambitious city team, comprising Business/Design Managers, Territory Area Managers, Designers, DPs, LPs, etc.
  • Develop the ecosystem for successful Design experience for internal teams and customers.
  • Own the quality of Design Closure of Livspace catalogue products (Kitchen, Wardrobe, Storages, Furniture & Decor) and essential home improvement services for the region.
  • Drive and meet KPIs such as successful and timely design sign-offs, snag-free/error-free designs, sales/category penetration, C-sat/happy customer experience, E-sat/happy team members.
  • Be the voice of the city and customer inside Livspace, ensuring constant feedback for continuous improvement.


Requirements:


  • B.Arch or equivalent degree or comparable degree in Arch/Design. MBA would be an added advantage.
  • At least 6-7 years of experience in an interior fit-out business, operating role managing a revenue-generating team(s) or selling design products/services through a bunch of designers.
  • Strong attention to detail, excellent written and oral communication skills, and ability to convey business requirements and needs in a clear, concise, and effective manner.
  • Structured thought process, strong analytical ability, and determination to thrive in a fast-paced startup environment.
  • Strong leadership and people management skills, with direct team reporting in past roles a must.
  • Possesses significant personal and professional drive to continuously improve the standing of Design and Design experience.
  • Deep understanding of interior fit-out industry, processes, market trends, etc.
  • Strong leadership: Hire, retain, motivate, and look after a diverse team of BMs, TAMs, IDs, LPs, etc.
  • Tracking and training: Training and actively coaching the team on the job. Track strong and weak performance and course correct. Reward appropriately.
  • CUSTOMER EMPATHY: Appreciate the nature of the customer problem and be a trustworthy, knowledgeable partner.
  • Be the Livspace leader in the representative region. Be hungry, humble, and lean.


About Livspace:

Livspace is a leading interior design and home decor company.



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