
Education Relationship Manager
2 weeks ago
Primary Responsibilities:
We are seeking an experienced Relationship Manager to join our team. This is a challenging and rewarding role that requires exceptional communication and interpersonal skills.
- We need someone who can provide exceptional customer service, ensuring that all parents are aptly welcomed and comfortably seated.
- Effective communication is key in this role. You will be required to address and resolve parent enquiries across various mediums, including in-person, over the phone, email, and our company website.
- You will also be responsible for escalating unresolved grievances to our senior management team for prompt resolution, ensuring a positive outcome for our parents.
- Another important aspect of this role is tracking parent queries through our CRM system, providing updates and keeping them engaged throughout the resolution process.
- To succeed in this position, you must be able to generate delight among our parents by demonstrating high responsiveness and closing the loop on all issues.
- In addition to this, you will be responsible for guiding parents on our school systems and processes, ensuring that they have access to updated information at all times.
- Maintaining an ambient and welcoming environment in our front office area is also crucial, requiring collaboration with our administrative team.
- Finally, you will facilitate the dissemination of information regarding a child's life cycle in our school, as well as post-school activities and summer camps.
We are a leading educational institution committed to providing a supportive and inclusive learning environment for our students.
We strive to foster strong relationships with our parents, recognizing their invaluable contribution to their child's education.
Our team is passionate about delivering exceptional service, and we are seeking like-minded individuals to join us on this journey.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
If you are a motivated and customer-focused individual who is passionate about education, we encourage you to apply for this exciting opportunity.
Required Skills and QualificationsTo succeed in this role, you will need:
- A strong background in customer service or a related field.
- Excellent communication and interpersonal skills.
- The ability to work effectively in a fast-paced environment.
- A willingness to learn and adapt to new situations.
- A passion for education and working with parents.
We offer a range of benefits, including:
- A competitive salary.
- A comprehensive benefits package.
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