Relationship Manager
8 hours ago
About the company
is the world's largest C2C marketplace in online real estate. With a cumulative 85 lakh customers, it has grown 10X in the last one year. With three rounds of funding of $151 mn, it is well funded by key US, Indian, Japanese & Korean investors like General Atlantic,Tiger Global SAIF Partners, KTB ventures and BeeNext. It is headquartered in Bangalore with a team of 4000+ employees.
Role and Responsibility Relationship Manager
- Act as relationship manager for the Paid customers of NoBroker.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Identify and assess customers' needs to eectively upsell or cross-sell relevant products or services.
- Service customer in finding the right tenant / house as per the requirement of the customer.
- Dial outbound and attend inbound calls of customers and leads.
- Use internal tools and methods to provide the best possible service to the customer.
- Negotiate with leads on behalf of customers.
- Keep customers up-to-date on the progress of his account.
- Follow communication procedures, guidelines and policies.
- Go extra mile to provide excellent customer service
Qualification / Education and other Requirements:
- Education- Any Undergraduate (BBA,B.Tech, B,A) etc.
- Excellent verbal and written communication.
- Good Interpersonal skills, numerical and analytical ability.
- Decision making skills.
- Language required: English & Hindi or English, Hindi & 1 South Regional Language (Kan, Tel, Tam)
- Proficient in MS-Oce (Excel, Word).
- Should be flexible for day shift- (9-hour of login between 8 AM - 10 PM).
- Comfortable with working 6 days a week and the week o will be on weekdays.
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