Relationship Manager

2 weeks ago

Bengaluru, Karnataka, India NoBroker Full time ₹ 9,00,000 - ₹ 12,00,000 per year

About the company

is the world's largest C2C marketplace in online real estate. With a cumulative 85 lakh customers, it has grown 10X in the last one year. With three rounds of funding of $151 mn, it is well funded by key US, Indian, Japanese & Korean investors like General Atlantic,Tiger Global SAIF Partners, KTB ventures and BeeNext. It is headquartered in Bangalore with a team of 4000+ employees.

Role and Responsibility Relationship Manager

  • Act as relationship manager for the Paid customers of NoBroker.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Identify and assess customers' needs to eectively upsell or cross-sell relevant products or services.
  • Service customer in finding the right tenant / house as per the requirement of the customer.
  • Dial outbound and attend inbound calls of customers and leads.
  • Use internal tools and methods to provide the best possible service to the customer.
  • Negotiate with leads on behalf of customers.
  • Keep customers up-to-date on the progress of his account.
  • Follow communication procedures, guidelines and policies.
  • Go extra mile to provide excellent customer service

Qualification / Education and other Requirements:

  • Education- Any Undergraduate (BBA,B.Tech, B,A) etc.
  • Excellent verbal and written communication.
  • Good Interpersonal skills, numerical and analytical ability.
  • Decision making skills.
  • Language required: English & Hindi or English, Hindi & 1 South Regional Language (Kan, Tel, Tam)
  • Proficient in MS-Oce (Excel, Word).
  • Should be flexible for day shift- (9-hour of login between 8 AM - 10 PM).
  • Comfortable with working 6 days a week and the week o will be on weekdays.

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