Operations Excellence Lead

4 days ago

Ghaziabad, Uttar Pradesh, India beBeeOperational Full time ₹ 25,00,000 - ₹ 35,00,000
Job Summary

We are seeking a highly skilled and experienced professional to lead our support and DevOps functions in India, ensuring high-quality service delivery and operational excellence for clients.

  • Lead and manage the operations team responsible for day-to-day Support, DevOps, and System Monitoring for Openlink Endur/Findur implementations.
  • Oversee incident management, system health checks, and performance tuning to ensure uninterrupted client operations.
  • Collaborate with global teams and clients to align operational strategies with business goals and SLAs.
  • Drive continuous improvement initiatives by analyzing recurring issues, optimizing workflows, and implementing automation where feasible.

Requirements:

  • Minimum 15 years of experience in IT consulting, support, or operations roles, with at least 3 years in a leadership capacity.
  • Minimum 5 years of hands-on experience with Openlink Endur/Findur (v14 or higher preferred)
  • Strong understanding of the energy and commodity trading domain, with exposure to at least one of the following: Oil, Gas, Power, Emissions, or Coal.
  • Proven experience in leading Support or DevOps teams, preferably in a client-facing consulting environment.
  • Familiarity with Openlink technical components such as TPM is a plus.
  • Strong understanding of trade lifecycle processes.
  • Excellent communication, stakeholder management, and documentation skills.

What We Offer:

  • A challenging role with opportunities for growth and development.
  • A collaborative and dynamic work environment.
  • The chance to work with a global team and contribute to the success of our clients.

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