Chief Quality Assurance Professional

3 days ago

Palakkad, Kerala, India beBeeQualityManager Full time ₹ 1,50,00,000 - ₹ 1,80,00,000
Job Description

As a Transactional Quality Manager, you will play a pivotal role in driving continuous improvement for transaction quality and delivery. Your primary responsibility will be to manage call quality and client-related KPIs, ensuring seamless execution of processes to meet client expectations.

Key responsibilities include evaluating the effectiveness of TQ interventions, strengthening quality management processes, accurately capturing SLA/SLO metrics, and generating out-of-the-box ideas for process improvements.

You will also provide crisp and specific feedback to frontline recruitment teams on quality of new hires and support quality and compliance teams in performing various audits and follow-ups.

Additionally, you will run FMEA and compliance audits and health checks on accounts, demonstrating your ability to drive initiatives to closure.

Required Skills and Qualifications
  • Excellent people management skills
  • Ability to drive initiatives to closure
  • Strong communication and data interpretation skills
  • Process-oriented approach with planning, decision-making, and data handling skills
  • Ability to prioritize tasks and meet deadlines under pressure
  • High level of maturity to handle people at all levels
Benefits

As a member of our team, you will have the opportunity to work with a dynamic organization that values innovation and growth. You will be part of a collaborative environment where you can share ideas and learn from others.

Others

We are an equal opportunities employer and welcome applications from candidates of all backgrounds. If you are passionate about quality and customer satisfaction, we encourage you to apply for this exciting opportunity.

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