
Business Development Client Liaison
1 day ago
Key Highlights
The role of a Clients Success Associate is pivotal in ensuring timely updates and accuracy of sales data within our CRM/LMS system. The position involves coordinating with Sales Executives, verifying lead information, escalating gaps, and supporting business development activities with strong communication across multiple languages.
Responsibilities:
- Data Management
- Coordinate with Sales Executives to ensure CRM is updated on time.
- Verify and maintain accuracy of CRM and LMS data.
- Track Tasks, Lead Reviews, Pending Assignments on a daily basis.
- Manage Imported Leads, Bookings, and Retails in the system.
- Ensure proper classification of Excluded Numbers, Employees, and Branches.
- Communication & Coordination
- Call and follow up with Sales Executives regarding pending updates.
- Maintain professional communication with Sales/BDM teams.
- Escalate unresolved issues to higher management.
- Reporting & Analysis
- Prepare and share daily, weekly, and monthly reports on lead status and follow-ups.
- Highlight delays, pending actions, and escalate issues when required.
- Support BDMs with data-driven insights for business development.
Requirements:
- Strong communication & follow-up skills.
- Fluency in Tamil, Kannada, Telugu or Hindi along with English (must).
- Basic knowledge of CRM/LMS systems and data entry.
- High attention to detail, patience, and accuracy.
- Ability to coordinate with multiple stakeholders and escalate effectively if needed.
PREFERRED ATTRIBUTES:
- Prior experience in Sales Support / Data Entry / CRM Executive roles.
- Strong organizational and time-management skills.
- Ability to work under pressure with persistence and discipline.
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