Client Success Manager

5 days ago

Vadodara, Gujarat, India beBeeCustomerSuccess Full time ₹ 8,00,000 - ₹ 12,00,000
Job Title: Client Success Manager - Jewellery Business Growth Specialist

Are you a skilled professional looking for a challenging role that combines customer success with business growth? Do you have experience in the jewellery industry or a related field?

We are seeking a highly motivated and customer-centric individual to join our team as a Client Success Manager. In this role, you will be responsible for ensuring the successful use of our SuvarnaSetu Business App by clients who have subscribed to it and their retention.

About the Role:
- Provide in-depth training sessions to clients and their staff showcasing the key features and functionalities of the app.
- Develop and maintain comprehensive training materials documentation and resources.
- Serve as the main point of contact for assigned clients building strong relationships and understanding their unique requirements.
- Regularly check in with clients to assess their satisfaction address concerns and identify opportunities for improvement.
- Analyze clients usage patterns and proactively suggest ways to optimize their utilization of the SuvarnaSetu Business App.
- Provide recommendations on additional features or upgrades based on customer needs.
- Communicate product updates new features and best practices to clients their staff on a regular basis.
- Act as a liaison between clients and the technical support team ensuring timely resolution of any issues or concerns.

Requirements:
- Excellent communication presentation and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Familiarity with CRM tools and customer success platforms.
- Ability to understand client needs and provide effective solutions to create win-win situations.
- Master OR Bachelor s degree in Business Marketing or a related field.
- 0-2 Years Experience in the jewellery industry or a related field an add-on advantage.

Benefits:
- Opportunity to work with a leading provider of innovative solutions to the jewellery industry.
- Chance to make a real impact on clients businesses and contribute to their growth.
- Collaborative and dynamic work environment with motivated individuals who help each other do remarkable things every day.
- Professional development opportunities to enhance your skills and knowledge.

What We Offer:
- A competitive compensation package.
- Comprehensive benefits including health insurance retirement plan and more.
- Flexible working hours and remote work options.
- Recognition and rewards for outstanding performance.
- Opportunities for career advancement and professional growth.

Contact Us:
If you are a motivated and customer-centric professional looking for a challenging role that combines customer success with business growth, please submit your application today.

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