Customer Service Representative Position

2 weeks ago

Gurgaon, Haryana, India beBeeCustomerService Full time ₹ 40,00,000 - ₹ 70,00,000
Customer Service Role Overview

We are seeking a motivated and customer-focused professional to fill this Customer Care Representative position.

  • Manage and resolve customer complaints in a timely manner, adhering to industry standards of professionalism.
  • Record and document customer queries and inquiries, providing accurate and concise information.
  • Identify potential issues and escalate them to supervisors, ensuring prompt resolution and minimizing negative impacts.
  • Provide product and service information to customers, addressing their needs and concerns effectively.
  • Analyze trends in customer interactions and alert the management team, enabling data-driven decision-making.
Key Requirements:
  • At least 2 years of experience in customer support or a related field.
  • Exceptional communication skills, with the ability to empathize with customers and deliver tailored solutions.
  • A degree in any field, with a focus on customer service processes and methodologies.

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