Customer Service Representative

6 days ago

Gurgaon, Haryana, India beBeeCustomerService Full time ₹ 20,00,000 - ₹ 30,00,000

Job Title:

Customer Service Representative

  • The primary responsibility of this role is to provide exceptional customer service, ensuring that customers receive timely and effective assistance.
  • This involves responding to customer inquiries, resolving complaints, and escalating complex issues when necessary.
  • Customer service representatives must possess excellent communication skills, both written and verbal, to effectively interact with customers via phone, email, or in-person.
  • A key aspect of this role is maintaining accurate records of customer interactions, including notes on conversations, resolutions, and follow-up actions.

Required Skills and Qualifications:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving and analytical skills
  • Ability to maintain confidentiality and handle sensitive information
  • Basic computer skills, including Microsoft Office applications

Benefits:

Our organization offers a comprehensive benefits package, including health insurance, retirement savings, and paid time off.

What We Offer:

We are committed to providing our employees with opportunities for growth and development, including training and professional certification programs.

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