Global Customer Service Representative

11 hours ago

Gurgaon, Haryana, India beBeeCustomerService Full time ₹ 1,04,000 - ₹ 1,30,878
Job Title: Global Customer Service Representative

At our company, we are seeking a highly skilled and motivated Global Customer Service Representative to join our team. As a key member of our customer service department, you will be responsible for handling inbound and outbound calls from customers worldwide in a professional and timely manner.

Key Responsibilities:
  • Provide accurate product information, resolve issues, and guide customers through troubleshooting processes.
  • Maintain a high level of customer satisfaction by addressing inquiries, complaints, and requests with empathy and professionalism.
  • Record all customer interactions and actions in the CRM system accurately.
  • Meet and exceed performance metrics such as call resolution time, customer satisfaction, and first-call resolution.
  • Follow-up with customers to ensure issues are fully resolved and offer additional assistance if needed.
  • Collaborate with team members and cross-functional teams to provide solutions for complex customer queries.
  • Ensure all company policies and procedures are followed during customer interactions.
  • Maintain a positive and friendly attitude during all interactions to foster customer loyalty and trust.
Requirements:
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Strong analytical and critical thinking skills.
  • Proficiency in using CRM software.
  • Basic computer skills and knowledge of Microsoft Office applications.
  • High school diploma or equivalent required; bachelor's degree preferred.
Benefits:

We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development. Our team is committed to providing exceptional customer service, and we strive to create a positive and inclusive work environment.

What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for career advancement and professional growth.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • A 401(k) retirement plan with company match.
  • Paid time off and holidays.
  • A generous employee referral program.

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