Global Customer Support Representative

2 weeks ago

Gurgaon, Haryana, India beBeeCustomerSupport Full time ₹ 9,00,000 - ₹ 12,30,000
Job Description

We are seeking a highly skilled Global Customer Support Representative to join our team. As a key member of our customer service unit, you will play a vital role in delivering exceptional support to our international customers.

Key Responsibilities:

  • Provide timely and effective support to customers via multiple communication channels.
  • Handle inquiries related to orders, technical issues, product use, and account management.
  • Maintain a thorough understanding of our products/services, policies, and processes.
  • Log all customer interactions accurately in the CRM system.
  • Identify and escalate complex issues to internal teams.
  • Ensure compliance with international standards, cultural expectations, and local customer service norms.
  • Collaborate with other departments to resolve issues efficiently.
  • Monitor service levels and ensure prompt resolution to maintain customer satisfaction.
  • Gather customer feedback and provide insights to improve products and services.

Requirements

To be successful in this role, you must have:

  • Bachelor's degree or equivalent professional experience.
  • At least 4 years of experience in customer support or a client-facing role.
  • Excellent written and spoken English skills (additional language skills are an asset).
  • Experience with customer service platforms such as Zendesk, Intercom, or Salesforce.
  • Strong interpersonal and communication skills.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Flexibility to work shifts aligned with different time zones.
  • High attention to detail and excellent problem-solving skills.

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