Customer Support Representative

2 days ago

Gurgaon, Haryana, India Koobera Industries Pvt. Ltd. Full time ₹ 15,000 - ₹ 25,000 per year

**Customer Support Representative (Freshers Only)

Role Overview**
As a Customer Support Representative, you will be the first point of contact for our customers, providing timely and effective assistance across various communication channels. Your role is pivotal in ensuring customer satisfaction, resolving issues, and fostering long-term relationships.

**Responsibilities

  • Customer Interaction: Respond to customer inquiries via phone, email, and chat, providing accurate information and as
    sistance.Issue- Resolution: Ide
    ntify and resolve customer issues efficiently, escalating complex cases when necessary.Recor
  • d Keeping: Mai
    ntain detailed and accurate records of customer interactions and transactions.Colla
  • boration: Wor
    k with other departments to resolve customer issues and improve service delivery.Feedb
  • ack Collection: Gat
    her customer feedback to identify areas for improvement and contribute to service enhancements.Produ
  • ct Knowledge: Sta
    y updated on product features and services to provide informed assistance.Proce
  • ss Adherence: Fol
    low company policies and procedures to ensure consistent service quality.
    Salary 15000 ~ 25000

Experience

  • For Freshers

Skills

  • Excellent verbal and written communication skills.
  • Strong problem-solving and analytical abilities.
  • Ability to handle difficult situations with empathy and professionalism.
  • Proficiency in using customer support software and CRM systems.
  • Time management skills and the ability to prioritize tasks effectively.

Education

  • High school diploma or equivalent; additional education in customer service or related fields is a plus.**

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