Global Customer Support

6 days ago


Gurgaon, Haryana, India Skyleaf Consultants Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Global Customer Support

Experience Required: 1-3 Years

Location: Gurugram

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Respond to customer inquiries and provide assistance through various channels such as phone, email, or chat.
  • Address customer concerns, resolve problems, and ensure customer satisfaction.
  • Handle customer complaints professionally and escalate issues when necessary.
  • Communicate effectively with customers, colleagues, and other departments within the organization.
  • Exhibit strong written and verbal communication skills, especially in a multicultural and multilingual context.

QUALIFICATIONS:

  • Ability to resolve customer complaints and maintain customer satisfaction.
  • Excellent written and verbal communication skills in English.
  • Customer Service and Customer Experience skills for American customers desirable.
  • Ability to work in a night shift.
  • Knowledge of customer service principles.
  • Great attention to detail.
  • Ability to multitask and manage time effectively.
  • Experience in a related field is desired.

EDUCATION:

  • Any Bachelors / Masters degree

If interested, please whatsapp your resume



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