Senior Client Relationship Manager
7 days ago
Client Engagement Manager
Horizons is seeking a Client Engagement Manager to join our team. As a Client Engagement Manager, you will be responsible for building and maintaining strong relationships with clients.
Key Responsibilities:
- Client Relationship Management: You will act as the first point of contact for clients, ensuring their needs are met and their satisfaction is maintained.
- Communication and Issue Resolution: You will communicate effectively with clients to understand their needs and resolve any issues that may arise.
- Upsell and Cross-sell Opportunities: You will collaborate with sales teams to identify opportunities to upsell and cross-sell to clients.
- Platform Knowledge and Training: You will develop a deep understanding of our electronic FX liquidity management platform and provide training and support to clients.
Qualifications:
- Education: A bachelor's degree in business, finance, or a related field.
- Experience: At least 3 years of experience in a customer success or account management role within the electronic FX liquidity management industry.
- Skills: Strong communication, problem-solving, and relationship-building skills.
About Us:
Horizons is a company that values innovation and excellence. We are committed to delivering exceptional results for our clients.
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