Customer Experience Champion

15 hours ago


Gandhinagar, Gujarat, India beBeeExpert Full time ₹ 15,00,000 - ₹ 20,00,000

About AiSensy

AiSensy empowers 100,000+ businesses to grow their revenues via WhatsApp.

  • 400+ Crore WhatsApp messages exchanged yearly between businesses and users via AiSensy
  • Trusted by top brands like Delhi Transport Corporation, Vivo, PhysicsWallah & more
  • Businesses drive 25–80% of revenues using AiSensy
  • Backed by Marsshot.vc, Bluelotus.vc & 50+ Angel Investors
The Opportunity
  • Work with a dynamic, fast-growing team passionate about customer success.
  • Gain hands-on experience in building and optimizing support systems and processes.
  • Collaborate closely with founders and leaders, sharing insights and receiving direct feedback.
  • Be part of a mission-driven startup shaping the future of WhatsApp-led engagement.
Responsibilities
  • Customer Interaction: Manage customer inquiries across phone, email, live chat, and social media.
  • Product Assistance: Provide accurate product/service information, handle complaints, process orders, and manage returns.
  • Troubleshooting: Resolve product-related issues promptly to ensure high customer satisfaction.
  • Customer Records: Maintain detailed, accurate records of all interactions in CRM/support tools.
  • Product Knowledge: Develop deep expertise in AiSensy's platform to deliver effective solutions.
  • Performance Goals: Collaborate with the support team to achieve and exceed KPIs/SLAs.
  • Feedback Analysis: Collect and analyze customer feedback, working with product and tech teams to improve user experience.
  • Process Improvement: Contribute to the creation and refinement of support processes, tools, and workflows.
Qualifications
  • 2–6 years of experience in customer support or a related role (B2B SaaS experience preferred).
  • Strong communication skills with a customer-first mindset.
  • Proficiency in support platforms (e.g., Zendesk, Freshdesk, LiveChat) and CRM tools.
  • Empathetic, solution-oriented, and passionate about delivering excellent customer experiences.
  • Comfortable working in international shift timings (2 PM – 11 PM IST).


  • Gandhinagar, Gujarat, India Etech Global Services Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Join us as aCustomer Experience Specialistat EtechWhat You'll Be Doing:Take and engage chats to prospective customers in designated market area to qualify leads and explain type of service or product offeredRespond to multiple inbound chats; gather and verify required information as appropriate.Communicate with current and prospective customers using...


  • Gandhinagar, Gujarat, India beBeeCustomerSupport Full time ₹ 15,00,000 - ₹ 28,00,000

    Customer Support RepresentativeWe are seeking a skilled and customer-focused representative to join our team. As a Customer Support Representative, you will play a critical role in delivering exceptional customer experiences through timely and effective communication.You will engage with prospective customers via chat to qualify leads and explain our...


  • Gandhinagar, Gujarat, India beBeeEmployeeEngagement Full time ₹ 60,00,000 - ₹ 90,00,000

    Job DescriptionAbout UsWe are a forward-thinking education provider, founded in 2010. Our K-12 schools offer CBSE, ICSE, and Cambridge IGCSE curricula with a focus on experiential learning. We draw from the legacy of our parent group to foster lifelong learners equipped to thrive in a dynamic world.We are launching Purpose-Based Schools—thematic schools...


  • Gandhinagar, Gujarat, India beBeeCustomerSupport Full time ₹ 6,00,000 - ₹ 12,00,000

    About Us: A dynamic startup in the health and wellness space.As a Customer Service Specialist, you will handle customer inquiries and resolve concerns through chat, phone calls, and email communication. Your role will be key to delivering an exceptional customer experience.Key Responsibilities:Handle customer inquiries and resolve concerns...


  • Gandhinagar, Gujarat, India beBeeCustomerService Full time ₹ 18,000 - ₹ 25,000

    Customer Experience RepresentativeThis role plays a vital part in ensuring customer satisfaction and driving sales growth. You will be responsible for handling day-to-day customer inquiries with empathy and professionalism, providing exceptional customer service and support.Key responsibilities include:Responding to customer queries in a timely and efficient...


  • Gandhinagar, Gujarat, India beBeeCustomerExperience Full time ₹ 35,00,000 - ₹ 45,00,000

    Job Description:We are looking for a skilled professional to drive customer satisfaction and retention.The Customer Experience Specialist will be responsible for ensuring a positive customer journey. This includes handling customer calls and following up with them regularly, resolving issues, and collecting feedback to improve overall customer satisfaction...


  • Gandhinagar, Gujarat, India beBeeCustomerService Full time ₹ 20,00,000 - ₹ 40,00,000

    Job Title: Customer Experience SpecialistWe are seeking a highly skilled and dedicated individual to join our team as a Customer Experience Specialist. In this role, you will be responsible for delivering exceptional customer service, ensuring customer satisfaction, and providing a positive customer experience.Key Responsibilities:Interact with customers,...


  • Gandhinagar, Gujarat, India beBeeCustomerExperience Full time ₹ 1,20,000 - ₹ 3,50,000

    Job Title:Customer Experience AdvocateJob Description:Gemni is a leading manufacturer of machinery for food products. The company has clients across 86 countries and is based in India.The ideal candidate will have proven customer support experience or marketing background, excellent communication and presentation skills, ability to multi-task, prioritize,...


  • Gandhinagar, Gujarat, India beBeeCustomer Full time ₹ 6,00,000 - ₹ 10,00,000

    As a vital team member, you will play a pivotal role in delivering outstanding customer experiences.Key responsibilities include:Effective Communication: Engage customers with compelling communication to highlight the value proposition.Sales Performance Excellence: Drive sales performance by employing consultative selling techniques to understand customer...


  • Gandhinagar, Gujarat, India beBeeCustomerService Full time ₹ 20,00,000 - ₹ 40,00,000

    Job OpportunityWe are seeking a highly skilled customer service representative to fill a key role in our organization.The ideal candidate will have excellent communication and interpersonal skills, with the ability to problem-solve and multitask in a fast-paced environment. Attention to detail and a positive attitude are essential for this position.The...