Delivering Exceptional Customer Experiences

1 day ago

Gandhinagar, Gujarat, India beBeeCustomerSupport Full time ₹ 15,00,000 - ₹ 28,00,000
Customer Support Representative

We are seeking a skilled and customer-focused representative to join our team. As a Customer Support Representative, you will play a critical role in delivering exceptional customer experiences through timely and effective communication.

  • You will engage with prospective customers via chat to qualify leads and explain our services or products offered.
  • Respond to multiple inbound chats, gathering and verifying required information as necessary.
  • Communicate with current and prospective customers using various software to provide information and answer questions about current promotions and new or upgraded products.
  • Quote prices and encourage customers to make purchases. Secure and place orders for filling and arrange delivery dates. Enter customer names, addresses, purchases, and reactions into a computer database system.
  • Follow up with customers to ensure satisfaction, respond to queries, solicit further sales, and resolve or refer problems.
  • Prepare reports on sales activities and be open to consistent coaching. Take an active role in performance planning and goal setting.
  • Be flexible in a dynamic environment by championing and embracing change.
Requirements

To succeed in this role, you must possess:

  • A high school certificate or equivalent; be at least 18 years old.
  • Flexibility in working hours is essential.
  • Comfort with Microsoft Office and email applications.
  • Excellent oral and written communication skills, along with attention to detail.
  • The ability to multitask while handling numerous chats and navigating between chat and email seamlessly.
  • A professional demeanor with the ability to take ownership of every chat and email, finding solutions for every customer.
  • The capacity to think critically in a fast-paced environment where messages come quickly.
  • Experience working collaboratively within a team to deliver exceptional customer experiences.

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