Customer Experience Specialist

2 days ago

Gandhinagar, Gujarat, India beBeeCustomer Full time ₹ 6,00,000 - ₹ 10,00,000

As a vital team member, you will play a pivotal role in delivering outstanding customer experiences.

Key responsibilities include:

  • Effective Communication: Engage customers with compelling communication to highlight the value proposition.
  • Sales Performance Excellence: Drive sales performance by employing consultative selling techniques to understand customer needs and recommend suitable products.
  • Customer Relationships: Foster and maintain strong, long-lasting relationships with customers through regular follow-ups and personalized communication.
  • Issue Resolution: Address customer inquiries and concerns, providing timely and accurate information.
  • Product Knowledge Mastery: Develop a comprehensive understanding of product offerings and be able to effectively communicate their features and benefits to customers.
  • Record Keeping: Maintain accurate and up-to-date records of all interactions with customers in our CRM system.
  • Performance Reporting: Provide regular reports on sales performance, activities, and challenges.

Desirable qualifications include:

  • Proven experience in sales conversion, preferably in the beauty and lifestyle sector.
  • Excellent communication skills with a clear and persuasive approach.
  • Strong interpersonal skills and the ability to build rapport with customers.
  • Results-driven and able to meet and exceed sales targets.
  • Familiarity with CRM software and proficiency in Microsoft Office Suite.

The ideal candidate will possess excellent communication skills, strong interpersonal skills, and a results-driven attitude. Proficiency in CRM software and Microsoft Office Suite is also desirable.

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